Technical Support Engineer

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Antrim
TYPE
Full-time
LEVEL
Entry-level
SALARY
£45,000 / year
CATEGORY
Engineering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Technical Support CCTV Alarms Engineering IT Skills PC Support

FULL DESCRIPTION

Technical Support Engineer

Are you a *multi-talented Technical Support Engineer* with cross-disciplinary skills and experience perhaps  in the CCTV/ Alarms/Turnstiles/Sensors sector?

If you have technical support/installation experience with high level security clearance throughout NI and Ireland and are looking to step up into a specialised role, training in advanced, cutting edge technology, read on:

The Role – Main Duties:

  • As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing.
  • You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • You will take a pro-active approach to support, implementing contingency procedures to improve service.
  • You will contribute to the ongoing development of both existing and future products.
  • As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.
  • Excited by technology you will keep up to date with current and future technology.
  • Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners.
  • Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products
  • Work with the Project Manager to ensure the successful implementation of key projects.
  • Provide pre-sales support, eg, facilitate product demonstrations and trade shows.

The Individual:

  • Possess a mix of engineering and IT skills.
  • BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
  • At least 1+ years’ experience in a technical support/installation role preferably within electronics or Fire & Security service industries or similar but not essential.
  • Experience of PC based support tools.
  • Logical, methodical thinker with creative problem-solving ability.
  • A proven ability to respond positively to challenges.

Essential:

  • Full clean driving license.
  • Successful application for full security clearance.
  • Work flexible hours to meet business needs.

Rewards:

  • Competitive salary
  • Company van or potential or car or use own car and take allowance/ mileage
  • 10% annual bonus.
Sign up free — access 45,000+ UK sponsor-licensed jobs