Technical Support Engineer

The Role – Main Duties:

• As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing.
• You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• You will take a pro-active approach to support, implementing contingency procedures to improve service.
• You will contribute to the ongoing development of both existing and future products.
• As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.
• Excited by technology you will keep up to date with current and future technology.
• Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners.
• Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products
• Work with the Project Manager to ensure the successful implementation of key projects.
• Provide pre-sales support, eg, facilitate product demonstrations and trade shows.

The Individual:

• Possess a mix of engineering and IT skills.
• BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
• At least 1+ years’ experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
• Experience of PC based support tools.
• Logical, methodical thinker with creative problem-solving ability.
• A proven ability to respond positively to challenges.

Essential:

• Full clean driving license.
• Successful application for full security clearance.
• Work flexible hours to meet business needs.

Rewards:

• Competitive salary
• Company van
• 10% annual bonus.

TECHMET – FOR ENGINEERS, BY ENGINEERS.

To apply please forward your CV (in Word format) to Sean Metrustry (Director), using the link provided. Please click on the ‘View Profile’ link on the top left-hand corner for contact details.

TechMet is a dedicated Engineering and Technical Recruitment Consultancy.

The consultant managing your application will be a MEng or MSc qualified Engineer with experience in industry.