Business Central Support Consultant

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Hybrid
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Business Central ERP Systems Customer Service Problem Solving Communication Time Management Prioritization

FULL DESCRIPTION

A Business Central Support Consultant is needed to assist customers with support concerns and challenges, resolving issues and recommending solutions. Responsibilities include logging cases, resolving issues with Business Central, and contributing to Knowledge Base articles.

Overall Responsibilities:

As a First Line Business Central Support Consultant you will work alongside the existing support team to assist customers with support concerns and challenges, resolving issues and recommending solutions to address their needs.

Main Areas of Responsibility:

  • Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
  • Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team Leader.
  • Ensuring incidents and requests are resolved within set SLA's.
  • Contribute to the creation and update of Knowledge Base articles.

The Person

You will be someone who is passionate about providing excellent customer service and solving complex problems, with a background in Business Central consulting and support and a desire to work in a dynamic and innovative company.

Experience

  • Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user.
  • Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.

Communication

  • Ability to work effectively in a team environment.
  • Exceptional customer service, communication and interpersonal skills, both written and verbal.

Skills

  • A customer-centric mindset and problem solving attitude - utilising objective evidence to feedback to drive improvement and innovation.
  • Proven track record of managing escalations from customers and delivering resolutions.
  • Excellent communication skills.
  • Time Management, Prioritisation and Working under Pressure.

What we offer:

  • A competitive salary depending upon experience
  • Competitive annual leave that includes an entitlement to an extra day’s holiday for each calendar six-month period completed with no sick leave.
  • Access to our Employee Assistance Programme – offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
  • Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.
  • Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) – the cover is for 4 times your salary.
  • Private Health Insurance – you are able to join our Company Health Scheme upon commencement of employment
  • A friendly and collaborative work culture, with regular social events
  • A chance to work with some of the most talented and innovative people in the industry
  • A continuous learning and development program, with opportunities to grow your skills and career
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