Onsite IT Support Engineer
🔒 Confidential Employer
Posted 22 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Microsoft 365 Support
Technical Troubleshooting
Active Directory
Network Support
Customer Communication
HTML
FULL DESCRIPTION
Onsite IT Support Engineer
London based fulltime hybrid role with mix of client site, office based and remote support
Key Responsibilities and Required Skills:
- Microsoft 365 Support: Resolve escalated support tickets related to Microsoft 365, including issues with Exchange Online, SharePoint, Teams, OneDrive, and other Microsoft 365 applications
- Technical Troubleshooting: Diagnose and fix hardware, software, and network issues, both remotely and on-site
- User Management: Support Active Directory and Microsoft 365 user management, including security permissions and group policies
- System Upgrades: Assist in deploying new hardware and software, conduct system upgrades, and contribute to process improvements, with a focus on Microsoft 365 integration
- Network Support: Configure and troubleshoot network devices, particularly UniFi network equipment
- Documentation: Maintain detailed documentation of issues and resolutions, create Knowledge Base articles, and ensure documentation is up to date
- Customer Communication: Ensure effective communication with customers, providing timely updates and solutions within Service SLA’s
- Collaboration: Work closely with clients, colleagues and third parties to ensure seamless service delivery
- Web technologies: Be comfortable with basic HTML, WordPress and website hosting setup and troubleshooting
- Mentoring: Provide guidance and support to Helpdesk engineers
To apply, please email your CV with a brief cover note to:[contact hidden]
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