Order Management Administrator

Job Description

[Employer hidden] are looking for an experienced Order Management Administrator for a brilliant company who specialise in hydraulic telescopic cylinders and associated equipment for commercial vehicles.

You are right for the Order Management Adminsitrator role if you have the following:-

• Knowledge of commercial vehicle industry and an understanding of basic hydraulics is a huge advantage for this role as the client is looking for someone to hit the ground running.
• Excellent administration, people and IT skills with a keen eye for detail.
• Able to communicate and support team.
• Have excellent computer skills must be adept in use of MS Office, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email.

The main objectives of Order Management Administrators role is to provide excellent Customer Service you will be liaising with customers, engineers and the external sales team.

Supporting all internal processes and provide Technical support this will include specifying correct bill of material to vehicle specification.

Key responsibilities and accountabilities:

• Ensure all sales calls are answered and dealt with in timely manner.
• Communicate with external sales team with updates on order progress.
• Liaise with engineers for bill of material to match vehicle specification.
• Follow up on customer complaints and liaise with relevant department to solve problems.
• Provide customers with quotations and ensure a relevant purchase order is received
• Arrange collection and return of goods with the warehouse
• Monitor and report on stock activities and provide relevant management information.
• Liaise and attend meetings with other company functions necessary to perform duties.

Personality:

To be right for the Order Management Administrator you will be:-

• Customer focused with the ability to resolve queries within a deadline and under pressure environment.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and customer service.
• Empathic communicator, able to see things from the other person's point of view.
• Well-presented and business like. Keen for new experience, responsibility and accountability.
• Be a team-player

If you feel you are right for the Order Management Administrator role then please get in touch with [Employer hidden] via email or telephone.