Senior Business Analyst

Senior Business Analyst Overview:

We are looking for a full-time (35 hours per week) Senior Business Analyst who can support our growing IT Department. As the Senior Business Analyst, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Act as the subject matter expert for software platforms, product suites, and business system capabilities
• Identify solutions and address gaps in products, processes, or knowledge, managing delivery into production and live use across all [Employer hidden — view at passion-project.co.uk] regional offices
• Define, develop, and enhance capabilities of existing products and processes in live operation
• Gather, analyze, and translate business requirements into technical solutions using methodologies such as use cases, user stories, UML diagrams, and related artefacts
• Test new functionality as defined and developed, through direct and/or collaborative involvement
• Analyze APIs to support integration with third-party platforms, including airline reservation and airport operations systems, hotel booking tools, payment gateways, insurance services, and more
• Lead workshops with internal and external stakeholders and collaborate with third-party providers and specialists to understand system behaviors and interface requirements
• Present and demonstrate product concepts and solutions internally and externally to clients, supplier partners, and third-party providers
• Ensure visibility and clear communication of product and process changes, providing defined requirements for technical teams
• Provide ongoing support, guidance, and expertise to business and technical teams regarding system requirements

QUALIFICATIONS:

• Senior-level Business Analyst experience, including team leadership and delivery of business system and process change
• Proven ability to succeed in a fast-paced environment while collaborating across multiple business functions to achieve organizational goals
• Strong track record of producing clear, effective technical and non-technical documentation
• Demonstrated understanding of integration technologies, standards, and interfacing methodologies
• Proficiency in UML and other common modeling languages and tools
• Advanced user of Microsoft Office 365 and collaboration platforms
• Working knowledge of airline booking tools, including Travelport or other GDS systems
• Experience in commercial IT/software delivery, with background in the airline or broader travel industry

Experience [Employer hidden] Perks:

• Competitive salary DOE
• Private Medical and Dental Insurance
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [contact hidden].