Head of Housekeeping
SKILLS
FULL DESCRIPTION
Tasks: Lead housekeeping operations, ensuring top-notch cleanliness and guest satisfaction.
Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
Benefits: Enjoy 28 days holiday, training programmes, discounts, and wellbeing support.
Why this job: Be a key player in launching a new lifestyle hotel and elevate guest experiences.
Qualifications: Experience in senior housekeeping roles and strong leadership skills required.
Other info: Flexible shifts in a dynamic environment with excellent career growth opportunities.
Head of Housekeeping in London
We are searching for an experienced and meticulous Head of Housekeeping to lead the department for our relaunch. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation and guest experience.
Reporting to the Operations Manager, you will guide, inspire and develop a high‐performing housekeeping team, ensuring seamless day‐to‐day delivery and consistently exceptional guest stays.
What You'll Be Doing
- Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites and public areas
- Recruit, train and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism and guest‐centered service
- Manage departmental budgets, staffing levels and resources to support efficient and high-quality operations
- Ensure full compliance with health, safety and COSHH regulations, overseeing audits and documentation
- Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
- Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
- Oversee laundry operations, stock control, and ordering of amenities
- Manage departmental payroll and scheduling to align with operational and budgetary goals
- Implement best‐practice processes and contribute to continuous improvement initiatives
Who You Are
- You will be experienced in a senior housekeeping role ideally in a new opening hotel environment
- Exceptional attention to detail, with the ability to deliver consistently high standards in a fast-paced operation
- A strong people leader with proven experience in developing and motivating high-performing teams
- Excellent organisational and planning skills, with experience managing budgets and resources
- Proficiency in hotel management systems
- Strong communication skills and the ability to build effective relationships with guests, team members and suppliers
- Innovative mindset with a focus on elevating guest experience and operational efficiency
- Flexibility to work varied shifts in line with a 24/7 hotel operation
- Fluency in English - additional languages are advantageous
- Passionate about hospitality and committed to delivering exceptional guest experiences
What's In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‐cleaning, plus discounted personal dry‐cleaning
- Interest‐free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‐funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‐aiders, wellbeing support and the Employee Assistance Programme