Groups Reservations Executive - Revenue

At a Glance

- Tasks: Turn group bookings into unforgettable stays and ensure seamless experiences. - Company: Join [Employer hidden — view at passion-project.co.uk] K West Shepherd’s Bush, where creativity meets hospitality. - Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities. - Why this job: Be the driving force behind memorable group experiences in a dynamic environment. - Qualifications: Experience in reservations or events, with strong communication skills. - Other info: Flexible hours and a supportive team culture await you.

The predicted salary is between 29000 - 29000 £ per year.

Turn group bookings into unforgettable stays. At [Employer hidden] K West Shepherd’s Bush, we don’t just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups Reservations Executive, you’ll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out. If you’re organised and love working in a dynamic hospitality setting, this could be your next step.

What’s Our Story? [Employer hidden] reflects the character of its local surroundings, and here in Shepherd’s Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.

Here’s what you can look forward to as our Groups Reservations Executive:

• Annual salary: £29,000
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

- Coordinate group bookings end-to-end: Manage group reservations and events from initial enquiry through delivery and post-event follow-up, maintaining accurate rooming lists, contracts, billing instructions, and special requirements in Opera Cloud. - Manage room blocks and maximise revenue: Balance inventory, monitor cut-off dates, track room pick-up and deposits, upselling where appropriate, and ensure accurate billing in line with contracts. - Act as primary liaison for groups: Serve as the main point of contact, coordinating with Front of House, Housekeeping, and Food & Beverage to communicate all group details and ensure a seamless experience. - Manage reporting and account adjustments: Attend weekly meetings, providing forecasts and summaries for upcoming business, tracking cancellations and changes, and applying fees in line with agreed terms. - Lead group meetings and documentation: Prepare Group Summary Sheets, ensuring all departments are aligned ahead of arrival.

What’s Your Story?

You’re organised, commercially aware, and thrive in a fast-paced team environment. You’ll shine in this Groups Reservations Executive role if you have:

• Experience in reservations, group coordination, or events: Ideally gained within a hotel or hospitality environment, with a focus on personalised guest experiences.
• Brand familiarity: Experience within the IHG portfolio is a plus.
• Exceptional communication and relationship-building skills: Warm, confident, with a professional and guest-focused approach.
• Technical proficiency: Comfortable working with Opera Cloud or similar reservations systems.
• Impeccable attention to detail: Strong organisational skills and a commitment to accuracy in every task.
• Ability to thrive in a dynamic environment: Skilled at managing multiple priorities while remaining composed and service-driven.
• Flexible and responsive: Willing to support occasional evening or weekend coverage based on business needs.

If you’re ready to help us deliver exceptional group stays with creativity and care, we’d love to hear your story. Join us as our Groups Reservations Executive at [Employer hidden] K West Shepherd’s Bush, and help make every stay part of something bigger.

Groups Reservations Executive - Revenue employer: [Employer hidden]

At [Employer hidden] K West Shepherd’s Bush, we pride ourselves on creating a vibrant work culture that reflects the unique character of our neighbourhood. As a Groups Reservations Executive, you will enjoy competitive benefits including a generous salary, extensive discounts, and access to world-class development programmes, all while being part of a dynamic team dedicated to delivering exceptional guest experiences. Join us in a role where your organisational skills and creativity can truly shine, and be part of a company that values your growth and well-being.