Customer Service Advisor

At a Glance

Tasks: Help clients navigate financial challenges and provide emotional support during tough times.

Company: A caring organisation focused on making a real difference in people's lives.

Benefits: Hybrid working model, structured training, ongoing coaching, and a supportive team environment.

Why this job: Make a meaningful impact while developing your skills in a rewarding role.

Qualifications: Empathy, strong communication skills, and a willingness to learn are key.

Other info: Join a diverse team that values inclusion and personal growth.

The predicted salary is between 30000 - 42000 £ per year.

Do you want a role where helping someone genuinely changes their day? Looking for work that feels meaningful, not just another queue of tasks? Ready for a role that offers a blend of home working with supportive time in the office?

About the Role

As an Advisor, you will be providing debt advice, supporting vulnerable people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance; it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed. You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful, giving you the tools you need to make a meaningful impact in every interaction. Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll have the opportunity for a blend of home working, with supportive time in the office for collaboration, development, and staying connected with your team.

What You’ll Be Doing

• Listen with care to understand each client’s financial situation and emotional needs.
• Analyse information and offer clear, practical advice based on their circumstances.
• Build realistic budgets and recommend tailored solutions that clients can sustain.
• Help clients stay engaged and confident throughout their journey with us.
• Work closely with colleagues to ensure clients can access specialist support when needed.
• Stay up to date with the latest guidance, policies, and digital tools.

You’ll be supported with structured training, ongoing coaching, and a clear development pathway.

What You’ll Bring

You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve. You’ll thrive in this role if you value:

• Purpose — work that genuinely makes a difference.
• Belonging — being part of a supportive, respectful team.
• Growth — ongoing coaching and development to build your capability.
• Balance — a hybrid model that supports wellbeing and flexibility.

You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.

Equality, Diversity & Inclusion

Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves. We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.

Customer Service Advisor - Leeds/Hybrid employer: [Employer hidden — view at passion-project.co.uk]

Join a company that prioritises meaningful work and employee wellbeing, offering a supportive hybrid working model that balances home and office life. With a strong focus on personal growth, you will receive comprehensive training and ongoing coaching to empower you in making a real difference in the lives of vulnerable clients. Our inclusive culture fosters belonging and values diverse perspectives, ensuring that every team member feels respected and valued.

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