Client Relationship Manager

****Client Relationship Manager****

This is an exciting and varied role in the Sales team, with a great opportunity for personal development. All we ask is that you have a proven track record of working in a target based environment and of achieving results, whilst delivering great customer service along the way. Previous experience of making proactive sales calls would be an advantage but not essential.

Key Responsibilities

• Up selling to the existing letting agent client base. As a business, we offer a solution based system which incorporates our many products into an individually profiled agent and tenant journey.
• The Client Relationship Manager will have an allocated client portfolio and will have the responsibility to sell (supported where necessary by the field-based Business Development Director) additional services to these clients within the lettings progression software.
• Proactive relationship management of their allocated client portfolio for existing and new (fully implemented via the new client set up process) for our clients. The Client Relationship Manager will be responsible for building and maintaining a strong business relationship with their clients, via regular contact (monthly as a minimum, generally by phone, but also as appropriate by email). This will involve:…
• Handling any generic service complaint and then taking the necessary actions to resolve the complaint, which could include communication with all areas of our business, before ultimately providing a full response to the complaint.
• Ensuring that commercial agreements are in place for our solution and ensuring as many products/services are utilized within the agent journey.
• Ensuring that the client (and all their staff, including new starters) are fully trained on our system and all agreed products/services that are utilized within the overarching solution are maximized and embedded into the agent/tenant journey. This will also include updates to products and processes along the specific agent/tenant journey. When we update our technology it is also vital that regular follow up calls are made after any training, to confirm that the client is fully satisfied and everything is working correctly.
• Ensuring that the client has and understands all the marketing materials and literature to support the sale of our protection solutions.
• Proactively reviewing client transactional reporting to highlight possible client retention risks and will then take the necessary action to mitigate the risk, by resolving any perceived or actual issues.
• Proactively reviewing client transactional reporting to highlight where the client is not maximising the possible revenue they could generate from our agent and tenant progression solution that the specific agent has agreed to implement in their lettings journey.
• Collecting client feedback (positive and negative) and liaising with the area of the business to take any required actions. The Client Relationship Manager should via their day to day activities also highlight any potential process or user experience improvements, both internally and externally.
• Active involvement in promoting and selling our progressive solution via our regular sales and marketing campaigns.

Job Types: Full-time, Permanent

Salary: £28,000 – £35,000

Work day: 8:30am-5:30pm

Expected hours: 40 per week

Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Peterborough., PE2 6LR (required)

Work Location: In person