Quality Assurance Executive – Insurance

Quality Assurance Executive – Insurance

We are seeking to appoint an experienced and dedicated team member to complete quality checking of the Insurance department, to provide feedback, coach and train, and help to improve quality standards and results across the sales and retention teams. As Insurance is a regulated product and we are authorised and regulated by the FCA, the successful candidate must understand the importance of adhering to regulations. This will involve listening to sales and renewal calls to ensure our team are selling and renewing compliantly in line with our script and process, and ensuring any breaches are taken very seriously. You will also be responsible for monitoring cancellations, mid term amendments, renewal invitations, online sales and many more important tasks! The successful candidate must be self-motivated and self-disciplined, they must be an effective planner and organiser, able to work to timescales and at pace and demonstrate excellent knowledge and attention to detail.

Essential Skills

• Flexibility: Being able to work on a variety of things at one time
• Positivity: Being a promoter of all things great
• Love of Customers: Understanding that we must always exceed our customers expectations and do it cheerfully
• Vision: Being able to ensure the full potential of TLH comes alive
• Attention to Detail: Ensuring a high quality of output at all times

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply