Business Support Adviser (Tier 1)

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Microsoft Office ICT Literacy Customer Relationship Management Business Advice

FULL DESCRIPTION

Customer service driven individual with a passion for supporting customers on their business journey. Able to work across multiple channels (telephone, email and webchat) providing businesses with the information and support that they need.

YOUR ROLE

Business Support Adviser (Tier 1) is the first point of contact for all customers accessing the Business Support Service, a key government contract offering virtual business support to help customers start and succeed with their business. It is vital that businesses are given accurate, timely information and guidance that they require to start up or overcome a challenge.

As a Business Support Adviser you are delivering customer service on behalf of a government contract and also playing a critical role in the success of [Employer hidden — view at passion-project.co.uk] as a whole through upholding and building on our reputation in the business support sector.

MAiN RESPONSiBiLiTiES AND KPi’S

  • Always uphold the ART of [Employer hidden] in all that you do ensure full adherence to expected behaviours and conduct.
  • When you see an opportunity to do so, use your skill, experience, and personal characteristics to support projects and activities outside of your core role.
  • Be an advocate of [Employer hidden] through active involvement in promotional and marketing activity and through broader networking and introductions.
  • Uphold our commitment to people, planet and profit by consistently operating to [Employer hidden]’s policies, standards and ethics.
  • Provide signposting and general business advice via telephone, webchat and email taking ownership to ensure resolution and communicating professionally, verbally and in writing.
  • Using a database of information and resources, as well as the GOV.UK website, to ensure customers are provided with consistent, accurate information and to assess eligibility criteria.
  • Effectively use a Customer Relationship Management system to accurately collect and record all customer information and make clear notes, whilst adhering to data protection policies.
  • Achieve and maintain quality standards in line with contract KPIs, being aware of your own performance though self-management against a personal dashboard to identify where any improvements are needed.
  • To carry out business diagnostics to assess whether a customer would be eligible for a follow up appointment and use booking systems accurately.
  • To develop yourself professional to gain knowledge to stay up to date with the business support landscape in England.

THE ESSENTiAL THiNGS YOU NEED

  • High educational standard minimum GCSE/equivalent including Maths and English.
  • Demonstrable track record of delivering excellent customer service across a range of channels.
  • Exceptional communication skills (written and verbal), including the ability to effectively listen to interpret customer requirements and analytical ability to assess customer needs.
  • Excellent ICT literacy including Microsoft Office packages and digital media channels, such as web chat and email.
  • Ability to work flexibly and organise own workload whilst being self-motivated to achieve targets.
  • SFEDI qualification or working towards Level 5 SFEDI qualification (to be achieved within 6 months of employment in role).
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