IAG Success Coach

The Opportunity: IAG Success Coach Jobs Nationwide

Become a trusted IAG specialist, guiding adults through transformative educational journeys across the UK. As an IAG Success Coach, deliver expert Information, Advice, and Guidance, helping learners build confidence, overcome obstacles, and access the right learning opportunities when needed. This nationwide role lets you apply your IAG expertise for measurable community impact while advancing your career in adult education and learner support.

Our Culture: How we work

We seek skills and commitment to our values. Our culture is built on trust and impact.

Integrity

We consistently uphold quality and professionalism in all we do.

Accountability

We take responsibility for our actions. Asking for help is encouraged.

Be Better

We set high aspirations for all and always strive for improvement.

Your Role in Practice: A Typical Week at [Employer hidden — view at passion-project.co.uk]

Balance your time between proactive outreach and impactful one-to-one IAG sessions. Hold up to five Information, Advice, and Guidance appointments daily, dedicating an hour to uncovering each learner’s aspirations and aligning them with the right course. Partner with your Success Coach Manager and collaborate with referral partners, stakeholders, and internal teams to achieve your goals. Manage your application caseload in our CRM, conduct compliance checks, and design personalised Career Action Plans with SMART targets each week. Work flexibly from home, travelling to local offices as needed.

What You'll Be Doing: Your Impact as an IAG Success Coach

Transform Lives Through Expert IAG Delivery:

• Conduct comprehensive Information, Advice, and Guidance sessions via phone, Zoom, email, and SMS. Provide every learner with tailored support that aligns their career aspirations to our course offerings, directly driving their personal and professional growth.

Build Sustainable Career Pathways:

• You will create individualised Career Action Plans with SMART targets and conduct mid-point and end-point reviews, tracking each learner's progress and supporting them through their educational journey to achieve their goals.

Drive Educational Access Through Quality IAG:

• You will proactively contact applicants through multiple channels, complete thorough suitability assessments, and manage compliant enrolments, ensuring underrepresented groups, including carers, career changers, and job seekers, can access life-changing education.

Exceed Performance Standards:

• You will achieve targets of enrolling 15 learners per week through quality-focused IAG delivery and effective CRM management, contributing directly to [Employer hidden]'s mission of removing barriers to adult education.

Our Offer: Rewarding you at [Employer hidden]

Beyond a fulfilling career where your impact changes lives, we provide a comprehensive benefits package to support your well-being and professional growth:

Benefits Include:

• A competitive salary of £24,570.
• 25 days of annual leave plus Bank Holidays.
• The option to buy up to 5 additional days of annual leave each year.
• One additional paid Life Event Day and one paid Volunteering Day each year.
• One early finish (at 15:30) every month.
• Pension scheme.
• Westfield Health Cash Plan: Claim money back on optical, dental, physiotherapy, and more, plus access to a 24/7 virtual GP.
• Access to an Employee Assistance Programme (EAP) and retail discounts.

What You'll Bring (Skills & Experience)

Essential:

• Proven experience delivering information, advice and guidance to adult learners.
• Excellent communication and interpersonal skills across all formats, including phone, video, email and messaging.
• Strong organisational skills and attention to detail for managing caseloads effectively.
• Experience using CRM systems and digital communication tools.
• Passion for helping people achieve their personal and professional goals.
• Knowledge of safeguarding, GDPR, and compliance principles.

Desirable:

• A Level 2 or above IAG qualification.
• Experience in adult education, training, or employability support.
• A recognised teaching or training qualification (e.g. Level 3 AET).
• Experience working in a target-driven learner or customer support environment

The Practicalities of Our Hybrid Model

Your home workspace

Your well-being is our priority. Complete a home workstation (DSE) assessment to ensure your remote setup remains safe and comfortable.

Expenses and Travel:

We are transparent about costs: the company does not cover household expenses, such as heating or broadband. Travel from your home to your primary office/delivery location is not a reimbursable expense. Occasional travel to local offices may be required as part of your nationwide role.

Tools We Provide

We’ll equip you with the essential tools to succeed:

• Hardware: Company laptop and phone.
• Software: Access the Zoho CRM suite, Microsoft 365, and other platforms needed for your role.

Join Our Mission: About [Employer hidden]

[Employer hidden] is an accredited training provider, committed to the Real Living Wage and Disability Confident standards. Our mission is to empower adults with the skills they need for a better future. Join us and be part of an inclusive, supportive culture where your work has a meaningful impact on the communities we serve.

The Hiring Process: Transparent & Straightforward

Start Date:

We are looking for you to start as soon as possible.

Probation Period:

3 months.

Interview Stages:

A two-stage process consisting of one competency-based interview and one micro-teach session, both conducted on Zoom.

Accessibility:

We are a Disability Confident Employer. Please contact Aimee Burman, HR Business Partner, to discuss any adjustments you need for the application or interview process.