Assistant Support Manager

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£30,000 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Domiciliary care Brain injuries Neurological conditions Support Plans Client care Performance management

FULL DESCRIPTION

Assistant Support Manager

[Employer hidden — view at passion-project.co.uk] Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for individuals requiring support.

Key Responsibilities Include:

  • Ensuring a client-centred approach to support, focusing on goal attainment and quality of life.
  • Auditing support delivery, accuracy, and adherence to Support Plans, including outcome monitoring and medication provision.
  • Overseeing Daily Support Records and reporting concerns to Support Managers.
  • Delivering client care reports to third parties when required.
  • Participating in needs assessments and updating care and support plans.
  • Managing support worker competency spot checks and probation reviews.
  • Facilitating ongoing learning and development for support workers.
  • Taking a proactive role in identifying and addressing performance management issues.
  • Assisting in interviews and cross-service interviews when needed.
  • Coordinating package delivery and effective shift management.
  • Providing emergency client support for uncovered daytime shifts.

Eligibility Criteria:

  • ✅Experience in Domiciliary care with some knowledge in brain injuries & neurological conditions.
  • ✅Experience working with people who require support.
  • ✅Experience working in a team in a fast-changing environment.
  • ✅A ‘doer’ attitude that embraces challenges.
  • ✅Strong interpersonal skills and the ability to motivate a remote workforce.
  • ✅Strong dispute resolution skills and the ability to remain calm under pressure.
  • ✅Experience of working positively in a diverse environment.
  • ✅Clear and tactful communication skills, both verbally and in writing.

Desirable Experience or Qualifications:

  • ✅Relevant professional qualifications such as social work, occupational therapy, psychology, speech and language therapy, or nursing.
  • ✅Experience as a support worker in the community and an understanding of the challenges faced.
  • ✅A relevant administrative/IT qualification.

What’s in It for You?

  • ✨ 25 days annual leave + 8 bank holidays
  • ✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
  • ✨ Ongoing support and development, with accredited training
  • ✨ Health & Wellbeing Programme
  • ✨ Discounted shopping & services platforms
  • ✨Cycle to work scheme
  • ✨Health insurance
  • ✨ Free eye care vouchers
  • ✨ Free DBS check
  • ✨ Company Pension Scheme
  • ✨ Longevity Service Awards
  • ✨ Fun social events (Christmas & Summer parties!)

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