Quality Assurance and Compliance Manager

🔒 Confidential Employer

Posted 22 March 2026

LOCATION

London

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£38,500 / year

SKILLS

Quality Assurance Compliance Risk Assessments Auditing Health and Social Care Communication Skills Stakeholder Management

FULL DESCRIPTION

Quality Assurance and Compliance Manager

[Employer hidden — view at passion-project.co.uk] Services is seeking a dedicated and experienced Quality Assurance and Compliance Manager to join our passionate team in London. As an organisation committed to the highest standards of care, we place a huge emphasis on ensuring that our services not only meet but exceed regulatory requirements and best practice guidelines.

Key Responsibilities Include:

To carry out Quality Assurance reviews for clients and Support workers
To work closely with the Specialist Services Director & support Managers to ensure the smooth running of the Specialist Services.
To work with the Service & Support Managers regarding the quality of care being delivered in line with specific actions based on feedback information.
To perform client file audits and to flag any issues in a timely manner and ensure completion.
To assist in reviewing ongoing concerns, complaints and incidents and deliver 3 monthly reports to present in compliance update meeting.
To work as a part of a compliance team.
Working alongside the assistant support managers for overseeing new starter checks, Care Certificate and Probation reviews for new support workers.
To assist in onboarding new office staff through the induction process ensuring clear schedules, understanding of service and values of company.
To oversee the successful completion of compliance processes across the Specialist services
To support in completing, complex internal investigations to ensure appropriate action is taken and recorded.
Prepare reports and evidence for inspections and quality reviews.
To review and complete policy and procedure documentation, ensuring quality of care services.
Collaborate with training department to ensure Support worker training is in line with service needs.
To Support the Specialist Service Director with any safeguarding concerns
To assist the Managers in performing interviews.
To assist in reviewing updating of support plans/risk assessments, training and guidance as identified during any review/file audit/investigation process.
To undertake any ad hoc client/employee driven KPI management tasks that are critical to the ongoing quality of [Employer hidden] Services, as directed by the Specialist Services Director.
To preserve independence & dignity of Clients as much as possible.
To promote equal opportunities and respect diversity, different cultures and values.
To carry out any other duties as stipulated by the Specialist Services Director
To contribute to the overall development of the service and promote a positive image of the service users and [Employer hidden] Services
To prepare, attend and engage in regular facilitations, appraisals and performance review accepting and providing constructive feedback

Desirable Experience or Qualifications:

✅An understanding of the needs of adults with learning disabilities, Brain Injuries , and Neurological Conditions
✅An understanding of how health and social care is structured
✅A detailed understanding of Quality Assurance processes in the care sector
✅Knowledge of legislation relevant to the Care Sector
✅An understanding of the challenges faced by Support Workers
✅Have, or be willing to work towards a level 3 in health and social care, be self-motivated, reliable, flexible and have the dedication to this client group
✅Experience liaising with external stakeholders and other professionals
✅Excellent organisation and communication skills
✅Ability to communicate clearly and tactfully at different levels

What’s in It for You?

✨ 25 days annual leave + 8 bank holidays
✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨Cycle to work scheme
✨Health insurance
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

Join our team and experience a rewarding career with SweetTree. Your journey begins here, where you can make a real difference in the lives of our clients while enjoying the benefits and support of a dynamic and caring community.

Apply today to take the next step in your career with [Employer hidden] Services!

Download Job description

Please Note: All applicants need to have a ‘RIGHT TO WORK IN THE UK’ status