Support Manager

Key Responsibilities Include:

• Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury or Neurological Conditions
• Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
• Actively participate in the recruitment of support workers
• Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
• Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
• Work with the team to develop and lead the marketing and networking of the Service
• Participate in the Emergency Out of Hours / On call rota
• Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
• Work collaboratively with all members of the brain injury team to promote a cohesive work environment
• Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
• To contribute to the overall development of the service and promote a positive image of all Clients and [Employer hidden — view at passion-project.co.uk]

Eligibility Criteria:

• ✅Experience working with people who have sustained a brain injury or a long-term neurological condition in the community
• ✅Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
• ✅Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load
• ✅Desirable: A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.
• ✅Excellent organisational skills and a thorough approach to work
• ✅A calm and methodical approach with acute attention to detail
• ✅Ability to work autonomously and productively as part of a team
• ✅An understanding of case management and medico-legal funding management
• ✅Knowledge of legislation relevant to the sector including capacity and consent
• ✅Ability to communicate clearly and tactfully at different levels, both verbally and in writing
• ✅An understanding of the challenges faced by Support Workers
• ✅Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
• ✅An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails

What’s in It for You?

• ✨ 25 days annual leave + 8 bank holidays
• ✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
• ✨ Ongoing support and development, with accredited training
• ✨ Health & Wellbeing Programme
• ✨ Discounted shopping & services platforms
• ✨Cycle to work scheme
• ✨Health insurance
• ✨ Free eye care vouchers
• ✨ Free DBS check
• ✨ Company Pension Scheme
• ✨ Longevity Service Awards
• ✨ Fun social events (Christmas & Summer parties!)

If you are interested in this role, please press the apply button and our Recruitment team will be in touch.

*Check out SweetTree’s very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/

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Please Note: All applicants need to have a ‘RIGHT TO WORK IN THE UK’ status