Field Service Engineer – Ireland

Field Service Engineer – Ireland

The Field Service Engineer’s primary responsibility is to maintain strong customer relationships by providing technical operating and service advice to customers. This includes ensuring equipment is in optimal working condition and that customer needs are met promptly and professionally.

• Promote and adhere to Health & Safety procedures in line with company requirements and current legislation.
• Maintain a clean working environment and be responsible for personal housekeeping, van, tools, and equipment.
• Conduct maintenance, repairs, and troubleshooting of Tadano, Tadano Faun, Tadano Demag, former Terex, PPM cranes, or other lifting equipment, including LOLER examinations.
• Provide emergency call-out cover within your designated area and attend breakdowns as required.
• Manage an online work diary, liaising with Service Control and customers to efficiently handle schedule changes and job tasks.
• Complete all job documentation promptly, ensuring accurate allocation of labor and parts used.
• Process internal and external warranty claims in line with company procedures.
• Maintain a “Right-first-time” standard of workmanship to minimize repeat repairs and vehicle downtime.
• Collaborate with internal departments to ensure timely documentation and return of parts.
• Adhere to ISO standards for processes and documentation.
• Apply Customer Service Excellence, keeping customers informed of job/task progress.
• Maintain van parts stocks aligned to customer and product needs.
• Provide training and technical consultancy to customer personnel and crane drivers.
• Introduce new cranes and components to customers.
• Travel around Ireland as needed.