Associate Director of Dealer Success
SKILLS
FULL DESCRIPTION
Associate Director of Dealer Success at [Employer hidden — view at passion-project.co.uk]
Location: UK-based, 2 days/week in London office + travel
About [Employer hidden]
[Employer hidden] partners with the UK’s leading automotive dealer groups and OEMs to transform aftersales performance through data-driven insight and marketing automation. Our platform helps customers increase service revenue, improve retention, and drive operational efficiency at scale.
The Opportunity
We’re hiring an Associate Director of Dealer Success to build and lead [Employer hidden]’s dealer-facing delivery organisation. This is a senior people leadership role, focused on coaching, enablement, and scalable delivery.
Working within a newly formed Customer Success function — alongside Account Directors and Programme Managers — this role ensures account strategy translates into consistent, high-quality execution in the field. You will lead our Field Consultant (FC) team, act as the day-to-day delivery leader for client-facing activity and ensure [Employer hidden]’s value is clearly activated and understood across hundreds of dealer rooftops.
What You’ll Do
- Lead, coach, and scale a high-performing Field Consultant team
- Build structured onboarding, training, and delivery playbooks
- Be the day-to-day leadership point for client-facing delivery and consulting quality
- Ensure dealer execution consistently reflects account strategy and OEM programmes
- Act as the escalation point for customer issues, ensuring swift resolution
- Shape how [Employer hidden] measures, activates, and communicates ROI in daily delivery
- Build operating models, dashboards, and rhythms that support scale
- Surface field insight to inform Product, Commercial, and Programme strategy
What You Bring
Must-Haves
- 5–8+ years leading customer-facing teams, ideally field-based
- Strong automotive experience (dealer or OEM); aftersales exposure highly preferred
- Proven people manager with a coaching-first mindset
- Experience building or scaling delivery or customer success functions
- Commercially minded, operationally strong, and comfortable with complexity
Nice-to-Haves
- B2B SaaS or data-platform experience
- Experience managing consultants or distributed delivery teams
Why Join [Employer hidden]
- Build the delivery engine that scales [Employer hidden] from 500 to 1,000+ rooftops
- High trust, high accountability leadership role
- Clear progression as the company grows
- Work with experienced automotive and SaaS leaders
- A product dealers and OEMs genuinely value