Head of Experience Design

Job description

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business.

We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.

The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering Experience Design, for a wide range of public services. They will develop a team of Content Designers, UX Designers, Interaction Designers and User Researchers to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across [Employer hidden — view at passion-project.co.uk].

In addition the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries and be contributing up to 50% of time to billable project activities, to help ensure quality and drive the sharing of best practice across our engagements and industries.

This role reports directly to the Head of Strategy & Design Service Line.

Key responsibilities

- Our Head of Experience Design is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business.

- You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, service line, industry and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals and capability development.

- The right person for this role will do this by combining their technical discipline experience, leadership skills and industry network with [Employer hidden]'s unique experience of delivering digital services and digital transformation for the Public Sector.

Skills, knowledge and expertise

Clients:

This role requires a deep understanding of public sector digital transformation and the ability to bridge the gap between commercial innovation and government challenges. You must be able to establish yourself as a trusted advisor to senior stakeholders by delivering user-centric, data-driven solutions.

Leadership:

The focus is on operational and people management, specifically the ability to lead high-performing consulting teams while maintaining a profitable cost centre. You will need to grow a practice through talent mentorship, supplier management, and cost-effective delivery models.

Practice

Business development and strategic execution, requiring experience in creating market-ready propositions that solve specific client needs. It involves collaborating with sales teams to meet organisational goals and overseeing complex, multi-disciplinary digital projects.

Experience Design:

• Strategic Design
• Content and UX Design
• Service mapping
• User experience analysis
• Consulting expert
• Senior stakeholder management
• Research and Insights
• Design Leadership
• Agile expertise

Job benefits

Life at [Employer hidden]

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the [Employer hidden] talent team know.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

✈️ 30 days Holiday - we offer 30 days of paid annual leave

Flexible Parental Leave - we offer flexible parental leave options

‍ Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice.

Pension- 8% employer matched

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Ideally, no more than 30 consecutive days spent outside the UK within the last five years. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department:

Strategy & Design > Service & Interaction Design

Employment type:

Permanent

Workplace type:

Hybrid

Compensation:

£100,000 - £115,000 / year

Sounds good?

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How we hire

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

1. Application reviewed

Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.

2. Talent Partner screen

This is a 25-30 minute call with someone in our talent team who is hiring for the role.

3. CV Hiring Manager shortlist

Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.

4. First stage interview

You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.

5. Final stage interview

If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.

6. Final conversation (not applicable to every role)

Final conversation with one of our exec members.

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