Reservations Manager

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Tewkesbury
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£35,000 / year
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Revenue Management PMS Reservations Systems Guestline Leadership Hotel Management Inventory Control Upselling

FULL DESCRIPTION

Reservations Manager

[Employer hidden — view at passion-project.co.uk] is seeking a Reservations Manager to oversee the reservations department, manage rates, and maximize revenue. The role involves leading a team, ensuring guest satisfaction, and contributing to the hotel's growth.

THAT’S WHERE YOU COME IN…

Aside from working well with the rest of the team, which we think should be a given, your main responsibilities will be:

People

  • Set clear performance expectations and conduct regular coaching, development and reviews.
  • Foster a culture of teamwork and guest focused service.
  • Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
  • Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.

Product

  • Deliver a seamless, personalised reservations journey aligned with the hotel’s positioning to include standalone reservations, group gatherings, sports teams and golf groups.
  • Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
  • Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.

Planning

  • Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
  • Monitor pick-up patterns, cancellations, and market trends
  • Work closely with the Hotel Management on forecasting, pricing strategies and availability.
  • Proficient user of PMS, CRS, and Channel Manager systems.
  • Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.

Profit

  • Maximise room revenue through effective inventory control, upselling and rate optimisation.
  • Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
  • Maximise upselling and cross-selling performance in line with commercial objectives.
  • Minimise errors and rate discrepancies through strong attention to detail and bill auditing.

WHAT WE ARE LOOKING FOR…

  • Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
  • Strong understanding of revenue management principles and luxury guest expectations.
  • Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
  • Commercially astute, highly organised, and analytically minded.
  • A calm, professional leader who performs well under pressure.
  • Passionate about luxury hospitality and personalised service.
  • Must have the right to work in the UK.

LOCATION: [Employer hidden], Gloucestershire, GL20 7DN

SALARY:£35,000 per annum

HOURS:40 hours per week, to include weekends and evening viewings.

GREAT RANGE OF BENEFITS:

  • Meals on duty
  • Clothing Allowance
  • Gym membership
  • Day off on your birthday after 1 year
  • Company sick pay after a qualifying period
  • Generous staff discounts
  • Family & friends’ rates

WE’D LOVE TO HEAR FROM YOU…

Please send a copy of your CV with a covering note to Samantha Bond, Hotel Manager via email: [contact hidden]

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