European Technical Services Manager

European Technical Services Manager

An exciting new vacancy within our technical services function here at [Employer hidden — view at passion-project.co.uk]. The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe.

This role combines strategic leadership with hands on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.

Acting as [Employer hidden]’s senior technical authority, you’ll shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you’re passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.

This permanent, full time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our [Employer hidden] offices based in Dessau, Germany.

The European Technical Services Manager provides strategic and operational leadership for [Employer hidden]’s Technical Services function across the UK and Europe.

Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as [Employer hidden]’s senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Key responsibilities include driving customer excellence through robust technical validation, documentation, training, and field support; overseeing complex installation investigations; and building strong relationships with installers, distributors, contractors, and major customers.

The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards.

Leading teams in the UK and Dessau, the role fosters a high performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement. Additionally, the manager owns the strategic direction and delivery of [Employer hidden]’s Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between UK and Dessau, as well as customer and site visits across Europe.

As well as an exciting opportunity and a competitive salary, what do we have offer?

• Hybrid working (minimum of 3 days a week on site)
• Car allowance
• Private medical cover via our supplier BUPA
• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awards
• Learning and Development support, regardless of your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

So who are [Employer hidden]?A leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919! Family owned and run, we share family values; we care about you, each other and what we do.

Head to our Life_at_altroand Life_at_Autoglym Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct

Everyone is welcome at [Employer hidden] for who they are, no matter what their background is or how they identify.  We appreciate that everyone is different and with that diverse uniqueness we can all thrive.   “We don’t want you to just work here.  We want you to belong here.”

Sounds like a great opportunity? Click apply today! We can’t wait to hear from you!