Sales Support
SKILLS
FULL DESCRIPTION
As a Sales Support Specialist, you’ll be the first point of contact for incoming sales inquiries, ensuring the sales process runs smoothly and efficiently. You will handle inquiries, provide information, manage the CRM, and collaborate with the sales team.
The Role:
- Be the First Point of Contact: Take charge of handling incoming sales queries through email, phone, and other communication channels. Approach every interaction with a friendly, professional, and efficient attitude to ensure clients feel valued and well- supported from the start.
- Provide Key Information & Support: Respond promptly and thoroughly to client inquiries, helping them gain a clear understanding of our services. Provide tailored and accurate information to meet their specific needs, ensuring they feel confident and informed about the solutions we offer.
- Database Management: Maintain the accuracy and organization of our CRM and project files. This includes entering new client details, updating existing records, and conducting regular checks to ensure all data is well-organized to support the team’s operational efficiency.
- Collaborate with the Sales Team: Work closely with the rest of the sales team, ensuring a seamless flow of information by promptly passing on important details when required.
What We’re Looking For:
We’re after someone who is detail-oriented, proactive, and ready to make an impact within a fast-paced team environment. While previous experience in a customer-facing role (retail, hospitality, customer service, etc.) is a bonus, what’s most important is your enthusiasm to deliver excellent service and your ability to stay organized under pressure.
To be successful, you’ll need:
- Strong written and verbal English communication skills – you’ll be the voice of [Employer hidden — view at passion-project.co.uk] to many potential clients!
- A high degree of computer literacy – you’ll be using our CRM, email, and other systems daily.
- A positive, proactive attitude – we’re looking for someone who thrives in a fast-moving, team-oriented environment.
- Exceptional organizational skills – you’ll need to keep everything running smoothly and ensure no detail is missed.
- A passion for customer service – you’ll be helping clients every step of the way, so a friendly, professional manner is key!
To apply:
Simply send your CV, plus any supporting information you’d like to include such as a cover letter, to [contact hidden].