Operational Excellence Manager
🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Remote
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Operational Excellence
Process Improvement
KPIs
Decision-making
Service Handoffs
Transformation
FULL DESCRIPTION
Operational Excellence Manager
Position:
Contract
Location:
United Kingdom
Salary:
### Operational Excellence Manager – Contract Opportunity
£650/day | Outside IR35
6 months
Remote / UK-based client
Key Focus Areas:
- Creation of best practice playbooks across bidding, RFP, and product delivery processes
- Mapping and optimisation of high-level decision-making frameworks and order-to-cash (O2C) processes
- Define handover points, clarify roles & responsibilities, and document KPIs and success metrics
- Lead on embedding operational best practices across Technology, Services, and Tech Services teams
- Partner closely with stakeholders to shape user-case driven processes and support cross-functional collaboration
Experience Required:
- Proven background in Operational Excellence, Transformation, or Process Improvement
- Ability to translate strategy into actionable, scalable processes with clear governance
- Experience creating frameworks around decision-making, KPIs, and service handoffs
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