SaaS Cloud Service Delivery Manager
🔒 Confidential Employer
Posted 22 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£75,000 / year
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Cloud (Azure/AWS)
Stakeholder Management
ITSM
IT Security
JIRA
SaaS
FULL DESCRIPTION
A global leader in banking technology, delivering core platforms and modular cloud solutions that enable financial institutions to modernise and offer next-generation, AI-enhanced services.
SaaS Cloud Service Delivery Manager
Responsible for the delivery of SaaS Cloud Services to customers across the Americas. The role manages technical operations, customer support, and cross-functional teams working across private/public cloud, SaaS, and IaaS environments. Strong technical, leadership, and stakeholder management skills are essential.
Key Responsibilities
- Act as a customer advocate while ensuring high-quality service delivery.
- Lead incident, change, and disaster recovery activities.
- Coordinate delivery activities, scope changes, and resource allocation.
- Mentor and manage technical teams.
- Ensure compliance with cloud security, regulatory, and ITSM standards.
Skills & Experience
- Deep technical expertise in cloud (Azure/AWS certification preferred).
- Strong leadership and stakeholder management skills.
- Knowledge of ITSM, IT security frameworks, and financial services compliance.
- Ability to manage complex contracts and technical discussions.
- Experience with JIRA or similar tools.
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