Housekeeping Assistant

Summary

Reports to - Hospitality Manager.

Duties - Provide cleaning services, such as; vacuuming, mopping, sweeping, dusting, wiping, waste removal, stock replenishing and bed making.

Requirements - Good english. Can commute to Ashfield within an hour. Proficient computer/written skills. Problem solving skills. Communications skills. Previous experience in a similar role.

Specific Requirements for application

** = essential requirements

General - Good English. Written & verbal. Can commute to Ashfield within an hour . Flexible. Must be able to work across a variety of shifts.

Skills - Proficient computer/written skills. To maintain all cleaning records and audits in accordance with our Home's policies to ensure standards compliance. Problem solving skills. Adapt and address situations quickly. Recognise and report situations where there might be a need for protection. ** Communication skills. Build rapport with Residents by establishing personal connections and showing genuine interest in their lives. Liaise appropriately with all visitors and callers to our Home.

Experience - Previous experience in a similar environment. E.g. working in a home care. ** Previous experience in a similar role. Previous experience of working with people who have additional support needs. E.g. elderly people with dementia.

Your Duties

Specific responsibilities - Cleaning Resident Rooms: Clean and maintain residents’ bedrooms, including dusting, vacuuming, mopping floors, and sanitising surfaces. Cleaning Communal Areas: Ensure lounges, corridors, dining areas, bathrooms, and other shared spaces are clean, tidy, and hygienic. Infection Control: Follow infection prevention and control procedures, using appropriate cleaning products and methods to reduce the risk of illness. Laundry Support: Assist with washing, drying, folding, and returning residents’ clothing, bedding, and towels where required. Waste Disposal: Safely collect and dispose of general and clinical waste in line with care home policies. Stock Management: Monitor and restock cleaning supplies, toiletries, and housekeeping materials when needed. Maintaining a Safe Environment: Identify and report any hazards, maintenance issues, or damaged items to the appropriate staff member. Supporting Resident Comfort: Help maintain a clean, pleasant, and welcoming environment that promotes residents’ comfort and dignity. ** Adhering to Health and Safety Procedures: Follow all health, safety, and COSHH guidelines when using cleaning equipment and chemicals.

Team work - Assist with the induction of new starters in accordance with [Employer hidden — view at passion-project.co.uk]’s policy. Be polite and respectful in communication with staff, residents, or external visitors. Develop effective working relationships with other employees within the service. Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for people in the service.

Safeguarding Residents - Promote the safety, dignity, and wellbeing of residents at all times. This includes maintaining an environment free from abuse, neglect, or harm. Remain vigilant to any signs or indicators of abuse—whether physical, emotional, financial, sexual, or neglect. Act in accordance with the organisation’s safeguarding policies and procedures.

Personal development - Be responsible for promoting and safeguarding the welfare of those individuals one supports. Attend all statutory training, meetings and any others as directed by a manager. Knowledge of, and work within, the Fundamental Standards. Understand the regulatory framework that governs the service, including the role of CQC and their requirements. Commit to achieving the relevant qualifications with the role. Understand and follow all policies and procedures relevant to the role. Understand and follow all relevant risk assessments. Be open to learning opportunities.

Core Values

Organised - • Be proactive instead of reactive. Be aware of when things start to run off the rails and help to get it back on track. • Contribute your ideas or concerns before it’s too late. • Question whether you need to involve your supervisor at that moment or whether you can put a temporary solution in place until you notify them at a better time. • Start making decisions within your space of responsibility. Build confidence and competence will follow.

Focussed - • Understand the duties associated with your position. • Contribute your individual efforts towards our team goal. • If there’s something worrying you that isn’t effecting either of the above, find and notify the relevant person so they can be concerned about it. You can then return to your duties and goals.

Dedicated - • Stay long term and commit to our purpose and contribute to our achievements. • If your current role isn’t right for you, talk to us and suggest how you still contribute to our cause elsewhere.

Organised - • Be proactive instead of reactive. Be aware of when things start to run off the rails and help to get it back on track. • Contribute your ideas or concerns before it’s too late. • Question whether you need to involve your supervisor at that moment or whether you can put a temporary solution in place until you notify them at a better time. • Start making decisions within your space of responsibility. Build confidence and competence will follow.

Focussed - • Understand the duties associated with your position. • Contribute your individual efforts towards our team goal. • If there’s something worrying you that isn’t effecting either of the above, find and notify the relevant person so they can be concerned about it. You can then return to your duties and goals.

Dedicated - • Stay long term and commit to our purpose and contribute to our achievements. • If your current role isn’t right for you, talk to us and suggest how you still contribute to our cause elsewhere.

Our Core Values are vital and timeless guiding principles, that attract like-minded people. We also review, reward and recognise our employees based on these values.

Demonstrate the values and behaviours we expect from our team members regarding their daily interactions for/with residents, visitors, colleagues and other professionals.