Production Administrator

Main purposes of job:

As a Production Administrator you will be responsible for processing orders and documentation for the factory and support in some business to business customer service

Key tasks and responsibilities:

Business to Business Customer Service

• Answering the phones and responding to emails relating to customer queries.
• Corresponding with the shop floor supervisors and production office to resolve customer queries.

Production Office Administration

• Processing customer sales orders
• Managing orders through the production and dispatch process
• Printing and sorting factory work orders
• Completing work orders on the factory ERP system
• Invoicing complete orders from the system
• Parts and products system uploads
• General office administration

Experience

Essential

• Previous experience working in an office administration role

Preferable

• Previous experience working in a production office
• Customer service experience
• Experience in order processing, parts management and warehousing in a production environment
• Experience using and interrogating manufacturing Enterprise Resource Planning systems

Skills

• Proficient in Microsoft Office applications, especially Excel and Word
• Computer literate
• Excellent communication

Reporting to:

Departmental Supervisor and Production Manager

Further Information:

• 1.5x overtime for hours worked over 38 hours per week
• Profit driven bonus
• Contract Type – Full time contract with 6 months probation period
• Working Hours – 38 hours per week
• Semi flexible working hours dependant on office cover however, must be in the office every day
• Office open Monday to Friday – 7am to 5pm
• Paid 10 minute morning and afternoon break
• Unpaid 30 minute lunch break