Mandarin Speaking Travel Programme Coordinator

Mandarin Speaking Travel Programme Coordinator

We are seeking a Mandarin Speaking Travel Programme Coordinator with a background in travel and/or overseas events to join our Travel Team, reporting to the Chief Operating Officer.

In this role, you will be responsible for driving partnership growth across China at government, commercial, and school levels, while helping to develop a China market-focused team to support our nationwide network.

Key duties include designing and proposing delegations and trips for our established China network, and recruiting new local partners to support schools and clients in establishing partnerships and promoting overseas study programmes and exchanges. You will also be responsible for adapting product details based on customer, partner, and government feedback, working closely with the operations team to organise school hosting itineraries. Additionally, you will lead negotiations with specialist China agents to secure and deliver life-changing immersion trips.

To be successful in this role, you must demonstrate strong communication, administrative, and time management skills. Our ideal candidate will hold a degree in business (or a related field) or have relevant sector experience.

As Programme Coordinator, you will receive a basic salary of £25,000 – £28,000 per annum (based on experience), plus a range of additional benefits, including:

• Global travel opportunities multiple times a year on leadership delegations and business development trips
• Annual team getaways
• Birthday leave
• Gym membership
• Wellbeing programmes
• Annual salary reviews

As the Travel Programme Coordinator, you will:

• Liaise with existing accounts and develop new accounts through sales outlets or trade referrals
• Create and deliver tailored sales presentations to meet client needs
• Provide daily feedback to the Chief Operating Officer using internal systems
• Resolve customer queries by investigating problems, developing solutions, preparing reports, and making recommendations
• Assist with onboarding new employees, schools, and partners
• Research, source, and manage new suppliers
• Assist with the documentation and organisation of international school trips
• Plan and deliver leadership delegations and school trips, including creating itineraries, proposals, budgets, and reservations
• Negotiate and manage contracts with Chinese agents and partners
• Maintain detailed records of key contacts and prospects
• Support sales calls to secure and close deals
• Develop and manage key relationships with sales partners, schools, and government bodies to enhance productivity and build long-term partnerships

Our ideal Programme Coordinator will have:

• Computer literacy across multiple sales and workflow platforms, such as , WeChat, Zoom, Microsoft 365, and HubSpot
• Strong financial and commercial acumen, with excellent data analysis skills and attention to detail
• Excellent communication, negotiation, and presentation skills
• A target-driven approach with the ability to exceed KPIs
• A proactive, relationship-focused mindset to build sustainable partnerships
• Strong organisational and multitasking skills to deliver high-quality results under pressure
• The ability to adapt to fast-paced environments and shifting priorities
• Fluency in both English and Mandarin
• Flexibility to travel between China and the UK
• A valid visa permitting full-time work in the UK, with a minimum of 2 years remaining (if not a UK citizen).

Preferred Experience

• Sales and/or PR roles in the overseas education, travel, and/or events sectors
• Operational and account management experience
• Experience with budget preparation and management
• A degree in a business-related field

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Ability to commute/relocate:

• Liverpool L1 9BZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold a valid UK visa that permits full-time work and has a minimum of 2 years remaining

Language:

• Fluent Mandarin and English (required)

Work Location: In person