Part-Time Senior Client Services Team Member
SKILLS
FULL DESCRIPTION
Part-Time Senior Client Services Team Member
At [Employer hidden — view at passion-project.co.uk], we believe every woman deserves an exceptional, personalised experience. We are seeking an experienced, proactive, and detail-oriented Client Services Team Member to join us. In this role, you’ll be an integral part of our clients journey with us, ensuring smooth day-to-day operations while helping us deliver world-class care with compassion and care.
Key Responsibilities:
Client Care & Front-of-House Experience
- Be the first point of contact for clients—greeting everyone with empathy, professionalism, and warmth.
- Manage enquiries from clients, potential clients, referrers, and third parties with confidence and care.
- Uphold and reflect [Employer hidden]’s values in every interaction.
Appointment Coordination & Administration
- Manage the scheduling of appointments with precision, supporting optimal workflow for our practitioners.
- Ensure seamless diary coordination to enhance both client experience and clinic efficiency.
- Maintain accurate records and clear communication at all times.
Issue Resolution & Communication
- Escalate client or clinic-related issues to the Practice Manager (PM) promptly and professionally.
- Report facility-related concerns to the Operations Relationship Manager (ORM) and/or PM to ensure a safe, smooth, and uninterrupted experience for clients.
Team Support & Collaboration
- Contribute to a positive, supportive, and values-driven team culture.
- Take ownership of responsibilities in line with team expectations and clinic procedures.
What We’re Looking For:
- At least 4 years experience in customer service roles. Some management or operational experience is desirable.
- Excellent interpersonal and communication skills.
- A naturally warm, client-first approach to service.
- Strong organisational skills and a keen eye for detail.
- Effective time management and confidence in juggling multiple tasks in a fast-paced environment.
- Experience in diary management and Microsoft Office.
About Us
At LETO, we provide holistic, cutting-edge care pelvic health physiotherapy, clinical exercise and Pilates. We are proud to support women throughout every stage of life, and we’re equally committed to supporting our team.
We Offer:
- A supportive, inclusive, and collaborative team that is dedicated to looking after their team.
- Opportunities to grow and learn in a mission-driven healthcare company.
- A meaningful role where your work makes a daily difference to women’s health and wellbeing
We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:
- Respect for everyone
- Acting with integrity
- Accountability
- Pursuing excellence in everything we do
- Contributing positively to team culture and having fun along the way
Competitive remuneration reflective of the importance we place on this role and applicant experience. 15-20 hours per week, across LETO and our MSK clinics Beyond Health. Please note our clinics are open from 07:15-20:15 Monday to Thursday, 07:15-18:15 Friday and 08:00-14:00 on Saturday. We distribute opening and closing as well as Saturday shifts across the team as fairly as possible. While we are advertising for a full-time position, we are open to discussing with interested part-time candidates also.
If you are passionate about delivering excellence in client services we would love to hear from you.