Account Manager - PSP

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Finance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Account Management Customer Success Payments FinTech Crypto Blockchain Relationship Management

FULL DESCRIPTION

We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.

Key Areas of Responsibilities:

  • Act as a trusted advisor to clients, ensuring their success with our products and services
  • Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling
  • Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value
  • Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
  • Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention
  • Proactively identify and resolve customer challenges, ensuring swift issue resolution
  • Analyse account performance data to provide strategic insights and drive informed decision-making
  • Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business
  • Drive adoption of AI and automation tools to improve client experience and operational workflows

What we need from you:

  • Proven experience in account management, customer success, or a similar role within Payments or FinTech.
  • Deep understanding of crypto, blockchain, stablecoins, or digital assets.
  • Strong track record of managing and growing enterprise-level accounts.
  • Exceptional relationship management, negotiation, and communication skills.
  • Strategic mindset with a history of driving revenue growth within existing accounts.
  • Strong analytical skills to assess performance and identify areas for improvement.
  • Proven track record of improving processes and efficiencies through AI and automation.
  • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment

What you can expect from us:

  • Fair and competitive salary at every stage of your growth
  • Meaningful ownership in the business through our employee option scheme
  • Flexible working hours, with hybrid working at its heart
  • A culture built on passionate, growth-minded people
  • A flexible approach to holiday
  • Opportunities to travel to our offices around the world
  • An open and creative environment where you can help us define the future of [Employer hidden — view at passion-project.co.uk], its culture, and its opportunity sets
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