Service Advisor

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Northallerton
TYPE
Full-time
LEVEL
Entry-level
SALARY
£34,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Quotations Service Bookings Communication Computer Literacy Attention to Detail

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk]

£32,000 - £34,000 per year

Service Advisor

As a Service Advisor your responsibilities will include:

  • Customer Facing: be the point of contact for our Service customers working on a busy Service Reception desk. Focusing on our NPS score, managing customers expectations.
  • Customer quotations: you will be responsible for quoting our customers for the service work required and invoicing and taking payment on completion of the service work carried out.
  • Service Bookings: you will be responsible for booking our customers service slots depending on the Technicians availability to carry out the work and advise the customer accordingly.
  • Additional Services: part of your role remit is to ensure that our Service customers are fully aware of the range of service offerings we provide and to promote those that are relevant for the customer.
  • Product Familiarity: there is an ongoing staff development programme conducted through Peugeot to ensure you are fully up to speed on the service offerings available to our customers.

About The Candidate:

  • Experience in a busy Vehicle Service Centre environment.
  • Have highly developed customer service skills and be able to demonstrate experience of working in a customer environment.
  • Be confident in front of customers handling enquiries and questions relating to the services we provide.
  • Be comfortable understanding customer needs and proactively promoting any relevant product or service which would benefit the customer.
  • Be well organised, computer literate, appreciate the importance of attention to detail. Experience using Pinnacle Platform.
  • Be willing to take part in Product Familiarisation training organised through Peugeot to ensure they are fully aware of the range of products and service we are able to offer our Service customers.

To apply for this job email your details to [[contact hidden]](mailto:[contact hidden]?subject=Application%20via%20Service%20Advisor%20listing%20on%20https%3A%2F%2Fwww.stellantis-careers.co.uk).

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