Service Coordinator

Job description

Service Coordinator

ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways.  Operating in 100 countries, we have 330,000 liftsworldwide using our technology. With 2 manufacturing plantsOrona is Number 1 in Europein terms of complete lift production capacity.

 We are looking for a Repairs Coordinator to join our team based in our Glasgow Office.

Responsibilities will include:

• Updating internal systems on receipt of customer order/insurance works etc.
• Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and supported by company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
• On completion of repairs will close down ensuring monthly targets are at least achieved.
• Management of live order book, forecast for production and providing accurate reporting to management team.
• Manage and guide customer expectations on the company’s services.
• Support the regional office service administration functions, including the call

Skills, Education and Experience

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

You must be

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Willing to work in the office Monday - Friday 9am to 5pm

Benefits include:

• Competitive salary
• Company vehicle
• 25 days holiday + bank holidays
• GP24 service- unlimited access with qualified GP's 24 hours all year round
• Orona Rewards scheme giving discounts with over 800 retailors
• Access to Eye Test vouchers
• Excellent opportunities for overtime
• Awards given for long term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance

Requirements

You must be

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.