Senior Revenue Operations Analyst

Overview

As a Senior Revenue Operations Analyst at [Employer hidden — view at passion-project.co.uk], you'll be a vital contributor, continuously improving and enhancing our GTM tech stack. Your responsibilities will include gathering requirements and feedback, designing scalable solutions, and managing the rev ops backlog. User experience is paramount, so you should excel in user management, supporting tickets, training, and prioritising user satisfaction.

Job requirements

Salesforce experience; Salesforce Administrator certification required.

Strong data manipulation skills and ability to create/manage reports and dashboards.

Experience with automation using Flow and handling user support tickets/case management

Familiarity with best-in-class CRM and SaaS tech stack tools (e.g., Gong, Hubspot, Zoom)

Understanding of SaaS Sales, Marketing, and Customer Success concepts (e.g., MEDDIC, Challenger Sale)

Proven experience in Go-to-Market functions within high-growth SaaS or tech companies

Strong quantitative, analytical, and creative problem-solving skills

Curious, proactive, and adaptable mindset

Excellent communication and relationship-building abilities

Exceptional attention to detail

Self-motivated and goal oriented

Job responsibilities

Identify, document, and implement innovative solutions to business problems using a wide range of technologies and applications.

Advocate and educate teams on the use of technology, tools, and processes to maintain accurate and reliable sources of sales, marketing, and customer success data.

Proactively search for opportunities to improve, streamline, and scale operations through data, process, and systems analysis, driving measurable impacts on company revenue.

Assist with onboarding Go-to-Market (GTM) teams and help define and measure success metrics.

Collaborate with end users and stakeholders to understand business problems, their impact on the company, and desired outcomes.

Support proactive projects and provide reactive support for GTM team members.

Assist in the development of projects, measure the real impact of solutions, and adapt as necessary to overcome obstacles.

Manage cross-functional stakeholders to support company-wide initiatives and drive revenue growth.

Job benefits

From health insurance and flexible working, to early Friday finishes and gift vouchers recognising your contribution to the team, we’re proud to offer the perks our Pride says they really want.

Financial & Insurance benefits

Life insurance from day 1

Access to comprehensive discounts through Perks at Work

Charity giving scheme

Optional pension salary sacrifice scheme

Working life benefits

⏰ Flexible working – core hours between 10-4

Hybrid working with 2 days in our Farringdon Office

4.30pm finish on Friday

Quarterly team and company-wide socials

Equipment

​ Apple MacBook and all the equipment you need to be set up for success

£200 work from home allowance

ChatGPT subscription

Growth and development

Generous Learning & Development budget

Bi-annual Performance Reviews with clear progression frameworks  in place across every team

️ Earn gift vouchers by getting recognised for your great work every day by your colleagues

Time off benefits

25 days holiday per year +  bank holidays

➕ One additional day of holiday for each year of service, up to 5 years

Christmas annual leave booster

Work from anywhere policy

Health & Wellbeing benefits

The choice of two of the following: wellbeing budget, private medical insurance through Vitality, or private dental insurance

Cycle to work scheme

Employee Assistance Programme

Family benefits

Enhanced parental leave

Workplace nursery scheme

❤️ Family forming leave policy