Waiter / Waitress

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Food Service Beverage Service POS System Communication Teamwork Upselling Cash Handling

FULL DESCRIPTION

WAITER / WAITRESS

We have an exciting opportunity for an enthusiastic Waiter/Waitress to join the founding location of the [Employer hidden — view at passion-project.co.uk] Members’ Club, located in the heart of London’s St. James’s.

DUTIES AND RESPONSIBILITIES:

  • Ensure all members and their guests receive the correct standard of food and drinks service in all areas of the Club.
  • Uphold a high level of knowledge about the Club, food and wine, including dietary and allergens, in order to effectively communicate with the members and make them feel welcome.
  • Responsible for taking food orders , serving food and drinks to the Members and their guests
  • Greeting and looking after the Member and their guests throughout their visit in a professional, efficient & timely manner
  • To train and motivate the junior service team (commis waiters, floor assistants)
  • To build a professional rapport with the members and work with the management team to keep up to date on member knowledge
  • Display the correct skills to upsell food/beverage without coming across in an overwhelming manner
  • Responsible for issuing bills, collecting payments & cash handling (change from payments)
  • Using the POS system with full knowledge of the system and its capabilities
  • Performing basic cleaning tasks as needed or directed by manager
  • Filling in for absent staff as and when required
  • Adhere to all grooming and appearance standards set by [Employer hidden]
  • Maintaining of stock levels
  • Assists other areas of the club such as Club room, St James Room when required
  • Works closely with the host/hostess to assign tables to waitstaff in addition to waiting on their own tables
  • Ensures all daily operating procedures are completed to the correct standard
  • Meets with kitchen staff and management to discuss the menu and specials and reviews all ingredients
  • Deals with any minor complaints on the floor and reports them to the management team seeking advice when needed
  • Works closely with the FOH Managers to further their own skills into management level

BENEFITS:

  • Staff food on duty
  • 29 days holiday (including bank holidays)
  • Opportunity to take part in WSET/CMS training and other courses
  • Opportunity to progress further in role within the company
  • Staff Members can order wines at our wholesale prices through our wine buying team
  • Pension Scheme
  • Life Assurance
  • Cycle to work scheme
  • Season ticket loan scheme
  • Recommend a friend bonus
  • 25% discount on dining at the Club
  • Employee Assistance Programme
  • Uniform provided
  • Dry Cleaning
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