Client Services Director

Job details

Posted

3 February 2026

Salary

£80,000

–

per day

Location

London

Contract type

Permanent

Reference

133111

IR35

Job description

Major Players are partnering with an established, independent strategic creative branding agency that is entering a new phase of growth. With over 20 years in the industry and a strong reputation for high-quality, internationally recognised work, the agency is now looking to appoint a senior Client Services Director / Senior Client Lead to strengthen and stabilise its client leadership function. This is a key leadership hire and a genuine opportunity to help shape the future of a creatively led business. The successful candidate will act as the senior commercial anchor within the agency, bringing structure, clarity and commercial rigour while respecting and protecting a strong creative culture. The role sits on the leadership team and works closely with the Managing Director, Founder and senior creative leadership. Key responsibilities: Client leadership & account ownership

• Act as the senior partner across all major client relationships.
• Lead strategic conversations with senior client stakeholders.
• Ensure work is delivered to a consistently high standard: creatively, strategically and commercially.

Commercial & financial leadership

• Own the commercial health of accounts, including forecasting, scoping, resourcing and profitability.
• Bring a strong commercial mindset to a creative-first environment.
• Identify risks and opportunities across accounts and support sustainable growth.

Hands-on delivery

• Remain actively involved in resourcing, scheduling and project tracking.
• Support project delivery across branding, digital and integrated campaigns.
• Work closely with creative, strategy and production to ensure smooth execution.

Team development

• Manage and mentor existing account management talent.
• Lead future hiring as client revenue increases.
• Create clarity around roles, expectations and standards.

Process & ways of working

• Gradually introduce improved structures, systems and tools.
• Balance rigour with flexibility – improving operations without damaging culture.
• Support collaboration across strategy, creative and client service.

Growth & leadership

• Contribute to new business, pitches and proposals.
• Help shape the agency’s positioning and offer as it evolves.
• Act as a key voice within the leadership team.

Skills required:

• Significant senior experience in client services within a creative, branding or design agency.
• Proven track record working with global or international clients.
• Strong understanding of how creative businesses operate commercially.

The ideal candidate

This role will suit someone who thrives in independent creative environments and enjoys building things thoughtfully rather than forcing rapid change.

Hours: Full time

Salary: £80-90,0000 (dependent on experience)

Office Location: London

Office requirements: Hybrid: Mon/Wed/Thu in office

Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/

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