Warehouse Team Leader

Job Purpose Summary

- To provide an effective team leadership of the Warehouse distribution team. - Maintain an adequate inspection service by implementing Quality control methods and ensure we meet the individual customer service level agreements. - To ensure all paperwork is accurate and the orders are processed using the correct freight and loaded on the revelant courier vehicles with the correct documentation and manifest. - To use metrics and kpi’s to establish trends in errors made and investigate change for low risk to the company.

Role Responsibilities

• Plan daily workloads.
• Ensure that Inbound or Outbound are despatched / Checked correctly and meet customer or CMS SLAs.
• Ensure all documentation and labelling is correct on all deliveries to match pick note Or Delivery note and shipping information and customer or CMS SLAs.
• Ensure customers delivery address is correct on the despatch label.
• Ensure that resources are available to cover any areas in the team that may have staff on holidays or sick.
• Ensure all vehicles have been signed off with the correct paperwork
• Ensure a discrepancy log is recorded of all shipping errors by colleague and fed back to the warehouse management for review and target setting for next working periods
• Ensure End of day SAP / WMS reports are run to mitigate none invoiced deliveries

Stock Management

• Investigate missing stock and Notify stock control when stock cannot be located
• Match error trends pre Q.C with Stock controls reports on descrepancies to highlight problematic sku, ean, mpn,housing, quality.
• Carry out and assist stock takes.
• Ensure housekeeping measures are inline with company expectations.
• Resource other areas of the warehouse that naybe short staffed or are falling behind on workloads.

Reporting

• Present weekly errors to management, showing trends, acceptable benchmarking and show what has been implemented to reduce errors.
• Ensure all customer procedures and customer service level agreements are up to date
• Mitigate stock control and customer service reports to drive operational excellence
• Prompt management with any re-training or re-evaluation of personnel due to errors.

Additional Responsibilities

General & Health and safety

• Ensure that safety is paramount at all times to all colleagues and visitors entering the warehouse
• Ensure all non CMS visitors including drivers are monitored and kept away from stock.
• The Warehouse should remain as secure as possible at all times and unauthorised personnel and visitors should not be left unattended.
• Undertake other tasks from time to time by the management of the company
• Maintain confidentiality on all matters relating to the company, its personnel and operation

Staff Development and Training

• Weekly review of staff performance and document improvements
• Ensure all training is documented and signed off.
• Ensure all staff have available time to complete their personal objectives.

Skills & Personal Attributes

Key Traits

• Attention to detail  and can enforce company policies and procedures
• Stock auditing
• Familiarisation with SAP, WMS and key transactions
• Understands quality standards and has the ability to influence others
• Strong leadership qualities
• Authorative and lateral thinking and adopts change
• Commercial awareness
• Sytem orientated with the ability to generate reports using Qlik view and excel
• Competent in all office 365 platforms