Clinic Coordinator

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Redditch
TYPE
Full-time
LEVEL
Entry-level
SALARY
£24,000 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft Office 365 Clinic coordination Healthcare administration Patient Information Systems Communication skills Organisational skills

FULL DESCRIPTION

Job Summary

Making Every Clinic Happen

Salary: £24,000 per annum to start

Main Job Duties

Main Duties and Responsibilities

In this role, you will:

  • Maintain and update internal databases (SharePoint, Clinic Office, Outlook, Excel).
  • Liaise with hospitals, GP surgeries, clinicians, healthcare staff, and patients to book clinics and investigatory procedures.
  • Accurately log referrals, appointments, reports, and follow-ups.
  • Issue appointment letters and reminders promptly.
  • Conduct follow-up calls to gather patient experience feedback.
  • Ensure secure, GDPR-compliant management of records and information.
  • Handle incoming and outgoing calls and emails professionally, redirecting or logging them as required.
  • Telephone on-call support will be required on weekends on a rota basis once fully trained. This is paid in addition to your basis salary.
  • Book hotel accommodation and healthcare assistants when needed.
  • Arrange clinic rooms at various premises.
  • Provide flexible support to colleagues to ensure service continuity.
  • Undertake training and development activities to keep skills up-to-date.

Person Specification

Qualifications and Experience

  • GCSE (Grade C/4 or above) in English and Maths (or equivalent)
  • Relevant experience in a busy secretarial or administrative role
  • Competent in Microsoft Office 365
  • Experience in clinic coordination
  • Experience in healthcare administration
  • Social media/marketing skills using LinkedIn, Twitter, Canva
  • Car owner/driver with business use insurance

Knowledge and Skills

  • Ability to maintain and update Patient Information Systems
  • Strong interpersonal and written/verbal communication skills
  • Professional telephone manner
  • Ability to work well under pressure and meet deadlines
  • Team player with the ability to work independently
  • Excellent attention to detail, organisational skills, and flexibility
  • Ability to think creatively and find quick solutions

Other

  • Commitment to confidentiality and data protection
  • Willingness to undertake training and development
  • UK driving licence and own transport

Benefits:

We believe our Clinic Coordinators are at the heart of great service delivery. That’s why we provide:

  • Company events (celebrations & wellbeing)
  • Company pension & life insurance
  • Private medical insurance plus additional benefits
  • Free on-site parking
  • A supportive, collaborative working environment

Apply Today

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