(PLM) Application Support Engineer
SKILLS
FULL DESCRIPTION
(PLM) Application Support Engineer
We are currently seeking a highly skilled and motivated Application Support Engineer, to join our dynamic team at [Employer hidden — view at passion-project.co.uk] Ltd. As an Application Support Engineer, you will play a crucial role in ensuring the smooth operation and efficient functioning of our applications by providing technical assistance to our clients and internal stakeholders
Required Qualifications and Skills:
- Experience in the manufacturing industry
- Extensive experience in providing application support and technical support in a fast-paced environment
- Excellent troubleshooting skills and resolving technical issues in a timely manner
- Proficient in IT expertise
- Strong communication skills to interact with clients and team members
- Strong knowledge of application development and support strategies
- Analytical skills to identify and solve problems
- Familiarity with Oracle or SQL or any other relational databases
Optional Qualifications and Skills:
- A bachelor’s degree in software engineering, computer science, information systems, computer engineering, or similar
- Good knowledge of programming languages, such as Java, JavaScript, C++ and Python
- Experience with CAD, PLM, ERP, ALM technologies is a plus
- Experience with cloud-based technologies and platforms could be beneficial
*Future growth prospect to become a PLM consultant
Responsibilities:
- Provide technical support and troubleshoot application-related issues reported by clients and end-users.
- Collaborate with cross-functional teams to resolve complex problems and ensure timely issue resolution.
- Conduct a thorough analysis of the reported issues and develop appropriate solutions or work arounds.
- Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Assist in application deployments and configuration management.
- Confidently manage code migration, document configuration changes, and performance monitoring.
- Proactively monitor application performance and identify potential areas for improvement.
- Collaborate with the development team to identify and address recurring issues and provide feedback for product enhancements
- Working independently after initial training
Soft Skills:
- Keen to learn new technology
- Enthusiastic & Motivated
- Innovative and forward-thinking
- Ability to work independently, plan, organised and deliver projects
- Willingness to succeed
- You need to be able to work in a fast-paced environment
- Clear telephone skills
* Applicants must hold British citizenship to be considered for this position
Benefits:
- 5* Training
- Opportunity to work with a highly professional and technical team
- Pension
- Paid Holidays
Remuneration: £35k+ per annum or depending on experience
Location: Office based
9am to 5:30pm
Email: [contact hidden]
Job Type: Full-time
Fill in the form below to apply:
*Your Name
*Your Email
*Phone Number
*Position applied: CAD Application EngineerBusiness Development (sales) Consultant/Manager(PLM) Application Support EngineerApplication EngineerPLM System EngineerAppointment Setter/TelecallerPLM Windchill Consultant
*CV
Cover Letter (optional)
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