Care Coordinator

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Royal Wotton Bassett
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Care Coordination CQC Compliance Care Planning Staff Supervision Rostering Health & Social Care Communication Relationship Management

FULL DESCRIPTION

Care Coordinator

[Employer hidden — view at passion-project.co.uk] is seeking a Care Coordinator to maintain and develop home care services. Responsibilities include rostering care calls, supervising the care team, creating care plans, ensuring CQC compliance, and managing staffing. The role requires flexibility for on-call duties and offers benefits like a mobile phone, bonus, and professional development opportunities.

Core Duties & Responsibilities:

  • Roster and Template Care Calls: Primary role is to roster and template care calls using an electronic system.
  • Direct Management and Supervision: Oversee the care team, ensuring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service. Spot-check carers in the community, identifying good practice and reporting training concerns.
  • Care Planning and Assessment: Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations. Also, complete care assessments and writing up Care Plans.
  • Compliance and Quality Control: Ensure that care assessments, care, and risk planning meet best practice and customer aspirations. Work to achieve the best care standards possible and comply with CQC regulations.
  • Staffing: Work with the Recruitment Team to ensure sufficient current and future staffing levels.
  • Emergency Support: Provide care services to service users in an emergency, arrange emergency cover when required, and cover all/any calls reasonably where required.
  • Communication: Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner.
  • Relationship Management: Build relationships with care staff and service users, and assist in preparing for inspections by the local authority and CQC.
  • On-Call Duty: Participate in the paid on-call rota.
  • Additional Support: Assist the registered manager and care coordinator with any duties that may be required.

Offer for the Combined Care Coordinator:

  • Additional Benefits: Company issued mobile phone
  • £350 Refer a Friend Bonus*
  • Ongoing support and Professional Development
  • 20 Days Holiday plus Bank Holidays
  • Opportunity to work in an expanding leading home care provider
  • Opportunity for Level 5 Care Management Training

We are looking for a Care Coordinator to join us who is:

  • Committed: 100% committed to helping improve the quality of life of vulnerable people.
  • Flexible: Flexibility to cover on-call to meet the needs of the business (essential).
  • Knowledgeable: Knowledge of CQC standards and CQC Compliance (essential).
  • Experienced: Experience with Rostering care calls on an electronic system and in Care Coordinating or 2 years working within Health & Social Care (preferred).
  • Mobile: Full Driving Licence and access to a vehicle (essential).
  • Qualified: NVQ Level 3 in Health & Social Care (Essential).

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!

Contact: [contact hidden] (24/7 client support) Email: [contact hidden] | Registered Office: : 2nd Floor, 140 High Street, Royal Wotton Bassett, SN4 7AY

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