2nd/3rd Line Support Engineer
SKILLS
FULL DESCRIPTION
2nd / 3rd Line Support Engineer (MSP)
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite - Acting as an escalation point for complex support issues - Delivering infrastructure and cloud projects from design through to implementation - Configure, support, and maintain networks and firewalls - Working closely with customers to understand technical challenges and provide effective solutions - Carrying out site visits, system upgrades, and planned maintenance - Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP - Strong background supporting Windows Server and Microsoft 365 environments - Experience with virtualisation technologies (VMware and/or Hyper-V) - Solid understanding of networking and security, including firewalls and VPNs - Familiarity with backup and business continuity solutions - Confident communicator with excellent customer-facing skills - Ability to manage multiple priorities and work effectively under pressure - Full UK driving licence