Shop Manager

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Newport
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£40,000 / year
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Retail Management Inventory Control Team Management Licensing Laws Customer Service Financial Management POS systems Staff Training

FULL DESCRIPTION

Shop Manager

The Shop Manager will be responsible for leading and managing the daily operations of our Newport branch of [Employer hidden — view at passion-project.co.uk]. The role ensures efficient functioning of the store while maintaining high standards in customer service, inventory control, legal compliance (especially with licensing laws), and team supervision.

Key Responsibilities:

  • Operational Management :Supervise daily store operations and ensure smooth workflow.

  • Ensure the shop is adequately stocked, clean, secure, and well-presented at all times.

  • Monitor and manage inventory levels, place supplier orders, and conduct stock audits.

  • Oversee opening and closing procedures, including cashing up tills.

  • Team Management :Supervise and coordinate a team of 4–6 retail assistants.

  • Create and manage staff rotas to ensure proper coverage across shifts.

  • Lead staff recruitment, induction, training, and ongoing performance reviews.

  • Foster a positive and productive team environment.

  • Licensing and Compliance :Ensure full compliance with UK alcohol licensing laws, trading standards, and environmental health regulations.

  • Conduct regular checks to ensure adherence to age verification policies (Challenge 25).

  • Maintain up-to-date licensing displays and required documentation in-store.

  • Financial Management Handle daily cash management, till reconciliations, and safe deposits.

  • Prepare and submit weekly and monthly financial reports to head office.

  • Monitor sales trends and implement strategies to maximise profitability.

  • Customer Service :Deliver exceptional customer service standards and resolve escalated complaints.

  • Handle queries and ensure positive engagement with local residents and regular customers.

  • Maintain a safe, welcoming, and community-friendly shop atmosphere.

  • Security and Loss PreventionImplement loss prevention procedures to minimize theft or discrepancies.

  • Monitor CCTV (where available), oversee staff conduct, and report any incidents.

Person Specification: Required Experience & Skills

  • Minimum 3 years’ experience in a similar role (e.g., Store Supervisor or Manager in retail/off-licence).

  • Proven ability to manage retail staff and store operations independently.

  • Strong understanding of UK retail and licensing laws.

  • Good numeracy and IT skills (POS systems, Microsoft Excel, etc.).

  • Excellent communication, leadership, and organisational abilities.

  • Ability to handle high-pressure situations and manage priorities effectively.

Desirable Qualifications

  • Personal Licence to sell alcohol (or willingness to obtain).

  • Certification in Retail Management, Customer Service, or Food Safety.

  • Fluency in spoken and written English.

Job Category: Shop Manager

Job Type: Full Time

Job Location: Newport

Salary: £40000 / Annum

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