General Manager

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
White City
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

KPI Management Team Development Stock & Waste Management Guest Experience Financial Risk Management Sales Management Operational Management

FULL DESCRIPTION

General Manager, White City

Job Description

What’s it all about?

In your role as a General Manager the buck stops with you on the performance of your restaurant. You are responsible for the daily operations of your restaurant & team. We want you to meet all those KPIs we always talk about (Stock & Waste Management, Team Development, Labour, Conversion, SLC and Guest Feedback) while creating a positive working environment, where guest experience is consistently brilliant and making sure your team and restaurant are safe.

Here’s what’s important to us at [Employer hidden — view at passion-project.co.uk]:

  • You need to achieve commercial success by driving top line sales while controlling profit, through a productive and engaged team.
  • You must be able to think ahead to anticipate and pre-empt financial risk by reacting to short-term and long-term business needs.
  • Have need to know your KPI numbers on the tip of your tongue; sales, COS, labour, team turnover, GRI & conversion.
  • You need to keep energy up when under pressure ensuring the team are *Doing It Properly*.
  • You must be able to challenge the norm in a respectful way and speak up to improve what [Employer hidden] does and how we work while at the same time responding well when you’re challenged by others.
  • You need to be able to adjust your style and ways of working depending on the situation. Remain nimble at all times.

In Return:

Every quarter, your whole team gets a night out on us because we believe happy people do the best work.

This philosophy informs everything we do. From trips abroad to Christmas parties, we work hard to keep our employees happy. We'll also develop you to wherever you want to grow to next!

And if you think there’s something we’re overlooking, let us know. We’ll do our best to fix it.

Good for you. Good for us!

So, what are we looking for?

We want you to tell us what you think – not what you think we want to hear. A great team, superb benefits, and training that takes you wherever you want to go.

The people we hire are the future of [Employer hidden] – and that’s why we treat them well.

If that sounds good, get in touch!

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