Solution Consultant

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Success
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

e-commerce business models marketplaces SaaS platforms JSON/XML Restful APIs customer success project management customer-facing

FULL DESCRIPTION

Join our EMEA team as a B2C Solution Consultant and become the [Employer hidden — view at passion-project.co.uk] expert and trusted advisor pivotal to the successful integration of our platform within our clients' e-commerce ecosystems. From the moment a deal closes, you will be instrumental in ensuring rapid and successful platform launches, providing expert advice on architecture and features.

What you will do:

  • Support the effective and successful launch of [Employer hidden] platforms at our customers, working as a team with your Customer Success Consultant counterpart
  • During the project phase: guide our customers in their understanding of our product, and towards the right architectural and functional choices to shape their future marketplace via solutions presentations and design workshops. Support them as they move through the integration and developments required to achieve this plan, up to go live.
  • After first marketplace go-live: identify key strategic developments (eg international or new business model expansion, omnichannel services, etc.) or additional functional adoptions to further strengthen the success of the marketplace. Support customers in the implementation of such initiatives.
  • Identify design or implementation issues/risks and present alternatives to alleviate or resolve
  • Serve as a technical liaison between customers and our Product teams, enhancing customer understanding of the [Employer hidden] Platform's value, and channeling customer feedback into product development.
  • Manage multiple projects (6 to 8) simultaneously, adapting quickly to diverse environments and acquiring new skills and processes.
  • Actively contribute to the development of the team delivering reusable assets, success stories and helping the community grow
  • Continuously train yourself on [Employer hidden] new feature releases and keep a close eye on the Product roadmap, to achieve this Trusted Advisor position

What you need to succeed:

  • You have at least 2 years of relevant experience in implementation, pre-sales, integrations, project/program management (or similar), and a good understanding of the e-commerce ecosystem.
  • You have a solid understanding of marketplaces and e-commerce business models, including key concepts such as catalog and offer management, pricing, order lifecycle, payments, and third-party seller operations.
  • Your previous customer-facing experiences have honed your ability to engage with a diverse range of stakeholders, from operational teams to C-suite executives.
  • You have experience in leading discovery sessions to design sophisticated blueprints, functional scopes, or business requirement documents.
  • You are a seasoned problem solver with a track record of leading design sessions and crafting detailed, technical solutions for SaaS platforms.
  • You are familiar with web technologies and frameworks (JSON/XML, Responsive Design, Restful APIs).
  • Fluency in English.
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