Vehicle Damage Assessor

ROLE TITLE: Vehicle Damage Assessor

To carry out estimates as specified by insurers/customers, ensuring that the vehicle repair can be carried out efficiently and that, by doing so, a satisfactory profit margin can be generated.

• To prepare manual and computerised estimates efficiently and ensure that they conform to the requirements laid down by the insurance company/customer so that customer care/satisfaction standards are always maintained.
• Order parts (if applicable), ensuring they are supplied correctly, in full and in time for the vehicle’s arrival, which may include returning parts that are incorrect or not required.
• You are also required (if applicable) to check whether parts received from the supplier are genuine, non-genuine or green for suitability, before labelling the parts and locating them for future traceability.
• To maintain a file of all estimates undertaken, making sure that all work that is not automatically authorised is identified. Ensure that any such work does not commence until authorisation is gained, following up on any unauthorised estimates and reporting reasons.
• Once authorisation has been gained, liaise with the Bodyshop personnel and make sure that they understand fully the work to be done as per the estimate. Alternatively, communicate with the Bodyshop if, by agreement with the insurance company, the vehicle is deemed a “total loss”.
• To be aware of and adhere to all health and safety regulations and policies applicable to your position and working environment.

Due to the size and complexity of the establishment, you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the group with whom you have a reporting relationship.

Salary will be discussed during the interview and will depend on experience and qualifications. The role includes site bonus opportunities. A minimum of 3 years’ experience, IMI Accreditation, and familiarity with Audatex and Autoflow are all preferred.

Hours are 8am – 5pm Monday – Friday, 30-minute lunch break.

• Competitive salary plus team bonus.
• 30 days holiday including public holidays, plus additional days with service.
• Pension contributions.
• Recommend a friend technician bonus incentive.
• Long service awards.
• Colleague recognition scheme.
• Health cash plan: claim back medical costs.
• Rewards platform: high street discounts.
• Cycle to work scheme.