Team Leader - Front of House - Pret a Manger

Team Leader - Front of House - Pret a Manger

Support and coach the team to ensure they reach their potential in both the shop and kitchen - Support the training pathways to ensure training happens on time - Lead by example and be hands-on when required - Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities - Coach the team for good performance by offering good regular feedback and praises

Lead the Speed of Service principles - To ensure the team consistently follows the 6 Key Pointsof Service - Follow the MBWA principles - Empower the team to deliver engaging Joy of Pret activities - Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous - Ensure the Coffee Calling System is followed efficiently - To ensure all Marketplace orders are prepared promptly and accurately

To ensure the team consistently delivers delicious food by following the 6 Key Points of Production - To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled - To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness - Ensure How to Cards are used and followed consistently to deliver Pret standards - Ensure Line Checks are carried out successfully and any improvement needs actioned - To ensure no Made to Sell (MTS) rejects are on display in our Langars - To continually develop the team’s knowledge about the quality of our food and coffee - To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers - To ensure that all safety checks are correctly monitored and recorded - To take corrective action immediately on issues that affect customers, the team or sales - To ensure the shop is clean, safe and the equipment is always well maintained - To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes - To demonstrate due diligence and report and escalate any quality issues

To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production) - Carry out ordering accurately and in line with the business needs - To ensure good stock control by following the 7 Steps of Unaccounted - To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety - To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales - Support the execution of successful food launches - Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met - To support Marketplace opportunities