Head of Registry and Reseller

Key outcomes of the role

Customer & Partner Management:

• Build and maintain strong relationships with registry customers and reseller partners
• Negotiate and manage contracts, ensuring mutually beneficial terms
• Manage domain registration, renewal, and maintenance processes
• Collaborate with domain resellers to optimise distribution channels

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team focused on registry and reseller operations
• Develop a collaborative and results-oriented team culture

Market Analysis and Insights:

• Conduct market research to identify trends, opportunities, and competitive threats
• Provide insights and recommendations to senior management based on market analysis
• Represent the business at key events

Operational Excellence:

• Oversee the day-to-day operation of the registry and reseller channels
• Ensure efficient and effective processes are in place for customer and partner onboarding, support, and management
• Streamline processes to improve efficiency and reduce operational costs

Customer Focus:

• Ensure that registry customers and reseller partners receive excellent support and service
• Working in collaboration with the head of product and innovation, ensure that the product offerings exceed customer expectations
• Through unparalleled customer focus and strong relationships, know what customers and partners need before they know themselves
• Implement feedback mechanisms to continuously improve customer and partner satisfaction
• Develop and implement programmes to attract new registry customers and new reseller partners, and support existing ones, driving growth in the reseller channel

Compliance and Risk Management:

• Ensure compliance with industry (ICANN) regulations and other relevant standards
• Identify and mitigate risks associated with registry and reseller operations

About you

Have a passion for sales, business development, or partner management roles

Bring demonstrable experience in the domain registry operations and reseller market dynamics

Enjoy a fast-paced environment

Be results and target driven

Demonstrate excellent communication skills, both oral and in writing

Have exceptional organisational skills and attention to detail

Be a creative thinker, always thinking “how can we”

Show a strong desire to succeed and make a difference

Experience and skills that will help you succeed

• Proficient in CRM software and sales analytics tools
• Excellent leadership and team management skills
• Ability to inspire and motivate a diverse team
• Proven experience to develop and implement strategic plans and drive growth
• Ability to translate business objectives into actionable plans
• Commitment to providing exceptional service to partners and customers

What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry

At [Employer hidden — view at passion-project.co.uk], we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at [contact hidden]