Receptionist

RECEPTIONIST

We are seeking an enthusiastic Receptionist to join our Gurkha Welfare Advice Centre (GWAC) team in Aldershot on a fixed-term contract for one year. The role provides office, clerical and administrative support for the delivery of an efficient services by the GWAC Aldershot.

This role is an exciting opportunity for someone who is keen to contribute to the work of [Employer hidden — view at passion-project.co.uk] in helping retired Gurkha veterans and widows settle successfully in the UK.

Role Receptionist (Maternity Cover)

Place of Work Gurkha Welfare Advice Centre Aldershot

Salary £23,000 - £25,500 per annum depending on experience

Contract Type 1 year fixed-term contract

Hours of Work Full-time (37.5 hours per week, Monday to Friday) in the office

Annual Leave 25 days plus Bank Holidays

• Generous contributory pension scheme with up to 10% employer contribution

Other benefits

• Private medical insurance

• Access to Employee Assistance Programme

Interview We will hold interviews when suitable applications are received.

ABOUT THE ROLE

The Receptionist is the “face of the Gurkha Welfare Advice Centre Aldershot”. You will be respon-sible for taking and directing calls, handling initial inquiries and assigning cases to the relevant members of the welfare advice staff. You will greet visitors and clients, and arrange appointments as necessary. You will also be responsible for registering new clients and updating clients records in the database as well as assisting with translation and interpreting. You will enjoy playing a key role in helping elderly ex-Gurkha clients and liaising with a wide range of external organisations.

ABOUT YOU

To be successful in this role, you will have experience of working within a reception or administra-tive support role and of providing a high standard of customer service. You will have good under-standing of the retired component of the Brigade of Gurkhas as well as Nepal and Nepali culture. You will need excellent communication skills and be fluent both in English and Nepali with the ability to deal with a varied range of welfare needs of elderly Gurkha clients through a calm and confident approach to reach a positive resolution. You will have personable and enthusiastic manner as well as good organisational skills and ability to deal effectively with conflicting priorities. Good working knowledge of Microsoft Office (Word/Outlook/Excel) is essential.

Experience of Service welfare work and a knowledge of Service and state welfare systems would be helpful.

QUERIES

If you have any questions about the job description or terms and conditions, please get in touch with us:

• T: [contact hidden] or [contact hidden]

• E: [contact hidden]

Please note we may close this vacancy when sufficient applications have been received.

TO APPLY

If you would like to apply for this position, please send your CV and supporting statement addressing the person specification to [contact hidden]

[Employer hidden], PO Box 2170, 22 Queen Street, Salisbury SP2 2EX

Tel [contact hidden] | Email [contact hidden] | Web www.gwt.org.uk

Registered Charity No 1103669 | Company Limited by Guarantee No 5098581 | Registered in England