Apprentice Infrastructure Engineer
SKILLS
FULL DESCRIPTION
As an Apprentice Infrastructure Engineer, you will be the first point of contact for IT-related queries from our diverse client base. You will also communicate and solve technical issues over the telephone and via remote support. You’ll also oversee managing tickets, escalations and follow-ups.
Overview
Can you envisage yourself working with South West’s leading managed service provider?
How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for.
Join a team that is committed to revolutionising the way people work and communicate. As a Apprentice Infrastructure Engineer, you will be the first point of contact for IT-related queries from our diverse client base. As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support. You’ll also oversee managing tickets, escalations and follow-ups.
Responsibilities and tasks
- Structured Cabling such as CAT6, CAT6A, Fibre
- Network Cabinet installation and management
- Installation of Networking equipment to customer premises
- Installation of CCTV equipment to customer premises
- Working at Height
- Hardware and software repairs in a workshop facility
- Carry out network documentation and reporting
- Diagnose and resolving faults on IT equipment
- To record and update requests for support and maintenance with feedback to requestors regarding progress
- Attend relevant courses in respect of professional development of ICT knowledge
- Undertake small local projects and participate in larger projects under direction
- Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
- To undertake any other duties of a similar level and responsibility as may be required
Sound like the job for you? You will need:
- Competent in Microsoft Office applications
- Confident and professional telephone manner
- Good written and verbal communication skills
- Ability to understand, interpret and analyse data
- Ability to input data accurately and efficiently
- Confidence and ability to learn new IT systems quickly
- An interest in computers and computing
- Ability to absorb new ideas and concepts quickly
- An organised and methodical approach to work
- Ability to work well as part of a team as well as on their own
- A self-starter who is able to follow instructions and complete tasks
Desired qualifications
The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths
General interest in ICT
Knowledge of Microsoft Office products
Benefits
- • Generous incentives for reaching team and company goals.
- • A high-powered work device.
- • Company mobile phone
- • A proactive approach to ongoing training to help you develop life-long skills.
- • An easy-going environment and culture (we all enjoy what we do)