Student Support Area Co-ordinators
SKILLS
FULL DESCRIPTION
Job overview:
[Employer hidden — view at passion-project.co.uk] Guardians (Formally College Guardians) founded in 2010, provides educational guardianship services to international students attending boarding schools, colleges, and universities across the UK. We are accredited by AEGIS (Association for the Education and Guardianship of International Students) and certified by the BSA. [Employer hidden] Guardians offer a range of guardianship packages including host family sourcing and management, disbursement administration, parent meeting attendance, and ongoing guidance to students during their time studying in the UK.
Due to continued growth, we require Student Support Area Co-ordinators based in Grantham, Bury St Edmunds and Maidstone. You will be working remotely but as part of the wider [Employer hidden] Guardian team ensuring that service delivery standards and SLAs are consistently met.
This is a flexible, part-time position suited to someone who enjoys autonomy, relationship-building, and supporting young people in an educational environment.
You’re perfect for this position if you:
- Hold a good general education and have experience in administrative and/or customer-facing roles.
- Are highly organised and able to manage multiple tasks, competing priorities, and your own workload in a fast-paced environment.
- Communicate clearly, confidently, and professionally with parents, students, schools, host families, and colleagues across different time zones.
- Are self-motivated, proactive, reliable, and able to work independently while also contributing effectively as part of a supportive team.
- Remain calm and effective under pressure, with a problem-solving mindset and attention to detail.
- Have strong IT skills, including Microsoft Word, Excel, and database systems.
- Are flexible and willing to work evenings, weekends, and around school-term schedules.
- Are professional, empathetic, adaptable, and genuinely interested in supporting children and young adults studying abroad.
Additional skills you may have could include:
- Experience in the education sector or familiarity with UK boarding schools
- Experience working with children or young adults
- Experience in an administrative and/or customer-facing role
- Knowledge of a second language
Your role and responsibilities
- Arranging and conducting visits with students at schools, colleges, and universities, ensuring the Guardianship Manager is informed and SLAs are met
- Maintaining appropriate communication with parents, schools, and college staff
- Actively working with school admissions teams to promote [Employer hidden] Guardians and support new student recruitment
- Attending parent meetings where parents are unable to travel from overseas
- Providing cover support when required, as agreed with the Guardianship Manager
- Coordinating host family recruitment within the region, including supporting local marketing efforts
- Ensuring host family placements and student transport arrangements are managed efficiently where required
- Working collaboratively with other members of the [Employer hidden] Guardians team to ensure high service standards
- Supporting the ongoing management and development of the CRM system
General requirements
- Comply with the Health and Safety at Work Act 1974 and related regulations, taking reasonable care for their own safety and that of others.
- Cooperate with the organisation to ensure compliance with health and safety obligations.
[Employer hidden] Guardians is committed to safeguarding and promoting the welfare of children. All employees must share this commitment and adhere to safeguarding legislation, including the Children Act 2004 (as amended) and Keeping Children Safe in Education (2025). Appropriate safeguarding training will be provided and is mandatory.
- A mobile phone and laptop computer will be provided.
- Mileage for travel between the post holder’s home and schools, colleges, or universities will be reimbursed in line with company policy.
Please note: This is a part-time role with hours varying depending on the geographical area and number of students supported. Hours are predominantly worked during school term time, although flexibility is essential due to fluctuating demands. Evening and weekend work may be required.
Additional hours may be required from time to time and must be agreed in advance with the Guardianship Manager. Approved additional hours will be paid on an overtime basis.
We are a values-driven company
We care deeply about the needs and well-being of our clients and employees. To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another. Our employees appreciate our strong focus on work-life balance and a supportive leadership team that truly listens.
We centre our business around our clients. Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different. Employees at [Employer hidden] International love the challenge of finding solutions and enjoy working in an environment that values problem-solving and continuous improvement.
We aim to grow on as many levels as possible. [Employer hidden] International is an ambitious company with ambitious clients. We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible. Our people are growing their talents and experience, creating an extraordinary group of successful alumni. We invest in our employees through mentorship, professional development, and opportunities for career progression.
We are also in business to enjoy ourselves. All our consultants are passionate about their areas of expertise and love meeting our clients. We have an energised and lively working culture. This is one of the things that sets us apart from other professional services firms. Our employees stay with us because of our positive and engaging work environment, where teamwork and collaboration are at the heart of what we do.
Realise your potential
What our employees have to say
- "The interview unfolded seamlessly and efficiently, fostering a warm and inviting environment that significantly contributed to my comfort and ease during the entire process. The interviewers were approachable and engaged, which helped alleviate any initial nervousness I had. Their friendly demeanour and clear communication made it easy for me to express my thoughts and experiences, enhancing the overall experience."
- "This is one of the best businesses to ever work for. The directors are approachable, including the CEO. If you are an immigration expert, this is the place for you."
- "The culture and environment is great at [Employer hidden] International. Hard work is recognized and rewarded accordingly. Colleagues are friendly and professional."
- Candidate
- Immigration consultant
- Accounts assistant
Why Choose [Employer hidden] International?
At [Employer hidden] International we believe work should be a place where you feel supported, inspired and excited to grow – both personally and professionally. Whether you're part of our team or one of our clients, we’re here to build meaningful connections and make a real difference, together.
Here’s why our team loves working here:
- We value you – your background, your ideas and your voice matters.
- There’s always room to grow – with mentorship, learning opportunities and the freedom to explore your path.
- We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.
- Great work doesn’t go unnoticed – we celebrate wins, big and small.
- You’ll be part of a vibrant, international team.
- And we know how to have fun – with team socials, events and a culture that brings people together.
Come as you are. Grow with us. Let’s build something great – together.