Operations Manager

Key Responsibilities

Brand & Concept Execution • Translate brand propositions into operational reality; ensure teams know not just what to do, but why it matters • Partner with Brand Marketing to test, refine and operationalise brand evolutions, campaigns, menus, identity pieces and in-venue activations • Own and evolve the Brand Standards Playbook, ensuring operational feasibility, consistent execution, and continual refresh as the brand matures • Act as an early voice of real-world feedback into brand decisions: what works in venues, what needs refinement, what could be next • Be a first mover on new brand formats and activations, piloting concepts, reviewing success, documenting learnings and scaling wins Growth & New Openings • Lead operations delivery for brand flips, refurbishments and new openings: systems live, brand training, standards adoption and commercial readiness on day one • Input operational architecture into design, layout, tech setup, programme flow and service models to ensure launch success • Build opening teams with confidence, capability and pride in the brand; support GMs to sustain momentum beyond the first 60 days Guest & Experience • Curate guest experiences that feel energetic, seamless and unmistakably “us”; protect the feel of the brand, not just the mechanics • Champion live music programming/creative formats that elevate audience connection and commercial return • Drive experience consistency while empowering local teams to explore calibrated creativity that fits their city and crowd Leadership & Culture • Lead General Managers with clarity, direction and inspiration; make bold expectations feel exciting, not daunting • Foster a culture where innovation is celebrated, failures are debriefed not punished, and learning is the currency • Create confident leaders who can deliver the night without constant escalation Commercial & Operational • Discover trading opportunities by reading data like a compass: labour deployment, programming ROI, guest patterns, and audience segmentation • Align operational decisions to commercial outcomes; help teams understand how magic on the floor translates to the P&L • Work cross-functionally with Sales, Marketing, People, Compliance, Finance and Technical to remove barriers, not add process

This role is for someone who: • Builds not just runs; you want to shape brands, not just protect them • Thinks like a creative operator: imaginative but grounded in reality • Sees the venue as a stage, a business, and a heartbeat - all at once • Enjoys trying before perfecting, iterating with purpose and courage • Knows when to take a swing and when to anchor in fundamentals • Values diversity of crowds, ideas, music and leadership styles • Is energised by culture, nightlife and the alchemy of great teams

• Previous multi-site management experience in a late-night, live music, or entertainment-led bar/venue environment (essential) • Demonstrable experience delivering commercial growth across multiple P&Ls • Experience supporting or leading venue openings, rebrands or investment projects (preferred) • Strong remote leadership of General Managers and senior site leaders • Comfortable with data, reporting and KPI-driven performance management • Confident in licensing law, compliance, venue security frameworks and safe-guarding best practice • Commercially curious with a creative streak; spots opportunities others miss