Sadaqa Boxes Officer

Key Responsibilities:

• Create, distribute and collect Sadaqa Boxes from households and businesses in existing and new locations in an efficient and timely manner.
• Demonstrate the high degree of professionalism and integrity of the organisation to stakeholders.
• Compile and maintain accurate donor information, and records to update the central database.
• Provide regular updates and reports on progress made vs targets.
• Receive donations, sponsorship requests, children’s gifts and other items from donors in person.
• Introduce new supporters to the organisation from a bottom up / grass-root level.
• Raise awareness of the organisation’s activities and values by assisting in fundraising activities and events, such as stalls, especially during campaigns.
• Promote the organisation’s latest content and signups to email, social media, mobile app during visits.
• Follow the relevant laws, regulations, and ethical guidelines related to charity collections and distributions.
• Other office tasks as required.

Skills:

• UK full driving licence, minimum 2 years’ experience & a clean driving record
• Access to and/or ownership of a vehicle, e.g. car/van
• Fluent in written and verbal English communication
• Excellent organisational and time management skills
• Proficiency in using GPS or maps for navigation
• Strong customer service skills, both in person and over the phone
• Ability to professionally manage conflicts and disputes
• Proficient in Microsoft Office and Excel, and fast data entry skills

Competencies:

• Strong attention to detail
• Tact, discretion, and respect for confidentiality
• Proactive and self-motivated
• Ability to work effectively as part of a team
• Ability to manage pressure, handle conflicting demands and prioritise tasks
• Hardworking and eager to learn